Shark VACMOP VM250 Series VACMOP QM250 Series Vacuum Cleaner Manual

The Shark VACMOP VM250 and QM250 Series are innovative cordless vacuum mops that combine powerful vacuum suction with effective mopping in one device. They feature a dual-action brush roll, a self-cleaning solution tank, a multi-surface cleaning mode, and are designed for quick, convenient cleaning of hard floors. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Safety Information 3. What's Included 4. Getting Started 5. Parts & Controls 6. Assembly & Charging 7. Using Your VACMOP 8. Cleaning & Maintenance 9. Emptying the Dirt Cup 10. Replacing the Brush Roll & Pads 11. Troubleshooting

Features at a Glance

Key components: Cordless stick design, Dual-Action Brush Roll, Self-Cleaning Solution Tank, Multi-Surface Cleaning Mode, LED Headlights, Washable Pads, and a Charging Dock.

FeatureDescription
Dual-Action Brush RollSimultaneously vacuums debris and scrubs floors
Self-Cleaning Solution TankAutomatically dispenses cleaning solution; holds clean and dirty water separately
Multi-Surface Cleaning ModeSwitch between Hard Floor and Area Rug settings
LED HeadlightsIlluminate hidden debris under furniture
Cordless & LightweightProvides up to 30 minutes of runtime; easy to maneuver
Washable Reusable PadsMicrofiber pads attach magnetically for easy removal and cleaning
Charging DockStores and charges the VACMOP; holds extra pads and solution
One-Touch EmptyEasily empties the dirt cup into the trash
POWER ButtonTurns the vacuum mop on/off
MODE ButtonSwitches between cleaning modes

Safety Information

Read all instructions before using your Shark VACMOP.

  1. Use only as described in this manual. Use only manufacturer's recommended attachments.
  2. Do not use with damaged cord, plug, or unit. If appliance is not working as it should, contact Shark Customer Service.
  3. Do not immerse in water or liquid. Do not use outdoors or on wet surfaces.
  4. Do not allow to be used as a toy. Close attention is necessary when used by or near children.
  5. Use only the charging dock and power adapter supplied with this unit.

WARNING! To reduce the risk of fire, electric shock, injury, or property damage: Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts. Unplug before servicing.

What's Included

Unpack and verify all parts are present.

NOTE: Contact Shark Customer Service if any parts are missing.

Getting Started

Before first use, fully charge the VACMOP for 4 hours.

  1. Place the Charging Dock on a flat, level surface against a wall.
  2. Plug the Power Adapter into the dock and then into a wall outlet.
  3. Place the VACMOP onto the dock, aligning the charging contacts. The indicator light will illuminate.
  4. Fill the Clean Water Tank with water and the provided Shark Cleaning Solution as directed.
  5. Attach a clean microfiber pad to the base.

CAUTION! Use only Shark-branded cleaning solution. Other solutions may damage the unit.

Parts & Controls

Main Unit: Handle with POWER and MODE buttons, Dirt Cup with Empty button, Clean Water Tank, Dirty Water Tank, and Motorized Brush Head.

Controls: POWER Button (On/Off), MODE Button (Hard Floor/Area Rug), LED Battery Indicator, Empty Button, Tank Release Buttons.

Charging Dock: Houses the main unit, has slots for two extra pads, and includes a holder for the cleaning solution bottle.

Assembly & Charging

The VACMOP comes mostly assembled. Simply attach the handle if required (some models).

  1. Ensure the unit is off.
  2. If the handle is separate, insert it into the main body until it clicks into place.
  3. Place the unit onto the charging dock. The battery indicator will light up to show charging status.
  4. A full charge takes approximately 4 hours and provides up to 30 minutes of runtime.

Tip: Store the VACMOP on the dock when not in use to keep it charged and ready.

Using Your VACMOP

Supports cleaning of sealed hard floors like tile, vinyl, laminate, and sealed hardwood.

  1. Press the POWER button to turn on. Select mode with the MODE button.
  2. For hard floors, use the Hard Floor setting. For low-pile area rugs, use the Area Rug setting (vacuum only, no solution).
  3. Push the unit forward and pull back in slow, overlapping strokes. The brush roll will scrub and the vacuum will suction debris.
  4. The solution is dispensed automatically. The dirty water is suctioned back into the separate Dirty Water Tank.
  5. When finished, press the POWER button to turn off. Return to the charging dock.

WARNING! Do not use on unsealed wood, waxed floors, or high-pile carpets. Do not leave solution on floors for extended periods.

Cleaning & Maintenance

Regular maintenance ensures optimal performance.

CAUTION! Unplug the charging dock and ensure the VACMOP is off before performing any maintenance. Do not use abrasive cleaners.

Emptying the Dirt Cup

Empty the Dirt Cup after every use or when full.

  1. Turn off the VACMOP and remove it from the charging dock.
  2. Hold the unit over a trash can. Press the Empty Button to release the bottom door.
  3. Gently shake to dislodge debris. Close the door until it clicks.
  4. For the Dirty Water Tank, press the release button, remove the tank, and empty it into a sink or toilet. Rinse if needed.

Replacing the Brush Roll & Pads

Brush Roll: Turn the unit over. Press the two release tabs on the brush cover, lift it off, and pull the brush roll out. Clear debris, rinse if necessary, and reinsert.

Pads: To remove, simply pull the microfiber pad away from the magnetic base. Wash in warm water with mild detergent. Air dry completely before reattaching.

NOTE: Replace pads when they show significant wear. The brush roll may need replacement if bristles are worn down.

Troubleshooting

SymptomPossible CauseCorrective Action
Unit won't turn onBattery not chargedPlace on charging dock for 4 hours. Ensure contacts are clean.
Poor suction or no solution dispensingClogged brush roll, full dirt cup, empty clean tankClear brush roll debris, empty dirt cup, refill clean water tank with solution.
Leaving excess water on floorUsing on incorrect setting or moving too slowlyUse Hard Floor mode only on hard floors. Use faster, overlapping strokes.
Brush roll not spinningHair/debris wrap, obstructionTurn unit off, clear hair and debris from brush roll ends.
Unit not charging on dockMisaligned, dirty contacts, faulty outletRealign on dock, clean metal contacts with dry cloth, try a different outlet.

Reset: For persistent issues, remove the battery (if accessible) for 60 seconds, then recharge fully.

Service: For support, visit sharkclean.com or contact Shark Customer Service at 1-800-798-7398.

Shark VACMOP VM250 & QM250 Series User Manual © - All Rights Reserved 2025