Shark NV500UKP Vacuum Cleaner Manual

The Shark NV500UKP is a powerful upright vacuum cleaner featuring DuoClean technology, Lift-Away functionality, Anti-Allergen Complete Seal, LED headlights, and a versatile cleaning wand. It is designed for deep carpet cleaning and above-floor versatility. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Lift-Away Mode 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body with motor, DuoClean floor nozzle, Lift-Away pod, cleaning wand, hose, and various attachments.

FeatureDescription
DuoClean TechnologyCombines bristle brush and soft roller for carpets and hard floors
Lift-Away FunctionDetachable pod for portable above-floor cleaning
Anti-Allergen Complete SealTraps 99.9% of dust and allergens inside the vacuum
LED HeadlightsIlluminates dark areas under furniture
Motorized BrushrollDeep cleans carpets; on/off switch for hard floors
Large Capacity Dust CupEasy-empty, bagless design
Cleaning WandExtendable metal wand for high reach
AttachmentsIncludes crevice tool, dusting brush, upholstery tool
Power SwitchTurns vacuum on/off
Suction ControlAdjustable for different surfaces

Assembly & Setup

Unpack all parts and inspect contents. Assemble on a flat surface.

  1. Attach the handle: Insert handle into top of vacuum body until it clicks.
  2. Connect the hose: Attach hose end to the port on the front of the vacuum.
  3. Install the wand: Insert wand into the hose grip until secure.
  4. Attach floor nozzle: Align nozzle with the base and push until it locks.
  5. Plug into a standard 230V AC power outlet.

WARNING! Ensure vacuum is unplugged during assembly. Handle with care to avoid injury.

First-Time Use

Plug in the vacuum and turn on the power switch.

  1. Select floor setting: Use brushroll switch for carpets (ON) or hard floors (OFF).
  2. Adjust suction: Turn suction control dial for optimal cleaning power.
  3. Begin vacuuming: Push vacuum forward and back in slow, overlapping strokes.
  4. Empty dust cup: Press release button and empty when full or after each use.

CAUTION! Keep hair, loose clothing, and fingers away from brushroll and openings.

Specifications

Controls and Settings

Main controls located on handle and body. Handle: Power switch, suction control dial. Body: Brushroll on/off switch, Lift-Away release button, dust cup release.

Settings: Suction control (Low/Medium/High), brushroll (ON for carpets, OFF for hard floors), Lift-Away mode (press release button to detach).

LED lights automatically turn on when vacuum is powered.

Using Attachments

For above-floor cleaning: detach wand or use Lift-Away mode.

  1. Turn off and unplug vacuum before changing attachments.
  2. Remove wand from hose grip.
  3. Insert desired attachment (crevice tool, dusting brush, etc.) into wand or hose end.
  4. Plug in and turn on to use.

Tip: Use upholstery tool for sofas, dusting brush for shelves, crevice tool for tight spaces.

Lift-Away Mode

Allows portable cleaning of stairs, furniture, and above-floor areas.

  1. Press Lift-Away release button on the back of the vacuum.
  2. Lift the pod away from the floor nozzle.
  3. Carry using the handle; hose and wand remain connected.
  4. Reattach by aligning pod with floor nozzle and pressing down until it clicks.

WARNING! Ensure pod is securely attached before upright vacuuming.

Maintenance & Care

Regular maintenance ensures optimal performance.

  1. Empty dust cup after each use.
  2. Clean filters monthly: Rinse HEPA filter and foam filter under cold water; air dry 24 hours.
  3. Check and remove debris from brushroll weekly.
  4. Inspect hose and attachments for blockages.

CAUTION! Unplug before maintenance. Do not use damaged filters or parts.

Regulatory Information

Complies with EU directives for electrical safety and electromagnetic compatibility. Copyright © SharkNinja Operating LLC. For support, visit www.sharkclean.co.uk or contact 0800 862 0453.

Troubleshooting

SymptomPossible CauseCorrective Action
Loss of suctionFull dust cup or clogEmpty dust cup; check hose, nozzle, and filters for blockages.
Brushroll not spinningDebris entanglementTurn off, unplug, and remove debris from brushroll.
Vacuum won't turn onPower connectionCheck plug and outlet; ensure power switch is ON.
OverheatingBlocked airflowTurn off, unplug, and clean filters; allow to cool for 60 minutes.
Lift-Away pod not detachingRelease mechanismPress release button firmly; ensure no obstructions.

Reset: Turn off, unplug, wait 10 minutes, then restart.

Service: 0800 862 0453; www.sharkclean.co.uk

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