Shark NV370 Vacuum Cleaner Manual

The Shark NV370 is a versatile upright vacuum cleaner featuring Lift-Away technology, DuoClean floor nozzle, Anti-Allergen Complete Seal, LED headlights, and a multi-surface brush roll. It includes a variety of attachments for above-floor cleaning and is designed for homes with carpets and hard floors. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Lift-Away Mode 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body with dust cup, Lift-Away pod, DuoClean floor nozzle, wand, hose, and accessory storage caddy.

FeatureDescription
Lift-Away TechnologyDetachable pod for portable above-floor cleaning
DuoClean Floor NozzleDual brush rolls for carpets and hard floors
Anti-Allergen Complete SealTraps 99.9% of dust and allergens inside the vacuum
LED HeadlightsIlluminates dark areas under furniture
Multi-Surface Brush RollAutomatically adjusts between floor types
Large Capacity Dust CupEasy-empty, no-touch dirt disposal
Accessory Storage CaddyHolds all attachments on the vacuum
Power SwitchTurns vacuum on/off
Brush Roll ControlEnables/disables brush roll for delicate rugs
Suction ControlAdjusts suction power for different surfaces

Assembly & Setup

Unpack and inspect all contents. Assemble on a flat surface.

  1. Attach the wand: Insert the wand into the vacuum body until it clicks.
  2. Connect the hose: Attach the hose to the port on the vacuum body.
  3. Install the floor nozzle: Slide the nozzle onto the wand until it locks.
  4. Store attachments: Place all accessories in the storage caddy.
  5. Plug into a standard 120V AC outlet.

WARNING! Ensure all parts are securely connected before use to prevent detachment during operation.

First-Time Use

Before first use, ensure the dust cup is empty and filters are installed.

  1. Power on: Press the power switch on the vacuum body.
  2. Select mode: Use the suction control to set power level (High for carpets, Low for hard floors).
  3. Begin vacuuming: Push the vacuum forward and back in slow, overlapping strokes.
  4. Use Lift-Away: Press the release button to detach the pod for stairs or furniture.
  5. Empty dust cup: Press the release button and hold over a trash can.

CAUTION! Keep hair, strings, and small objects away from the brush roll to prevent clogs.

Specifications

Controls and Settings

Main controls located on the vacuum body and handle.

On Body: POWER switch, SUCTION control (High/Low), LIFT-AWAY release button, DUST CUP release.

On Handle: BRUSH ROLL switch (On/Off for delicate rugs).

Settings: Suction control adjusts airflow; Brush Roll control stops rotation for area rugs; LED lights activate automatically when powered on.

Using Attachments

For above-floor cleaning, detach the floor nozzle and connect desired tool.

  1. Turn off vacuum before changing attachments.
  2. Remove floor nozzle: Press the release button on the wand.
  3. Select attachment: Connect Pet Multi-Tool, Crevice Tool, etc., to the hose or wand.
  4. Turn vacuum back on and clean.

Tip: Use the Pet Multi-Tool for pet hair on furniture; Crevice Tool for tight spaces.

Lift-Away Mode

Enables portable cleaning of stairs, furniture, and ceilings.

  1. Detach: Press the Lift-Away release button on the vacuum body.
  2. Carry: Use the handle on the pod for easy transport.
  3. Clean: Attach hose and desired tool to the pod’s port.
  4. Reattach: Place pod back onto the main body until it clicks.

WARNING! Ensure the pod is securely locked before returning to upright mode.

Maintenance & Care

Regular maintenance ensures optimal performance.

  1. Empty dust cup after each use.
  2. Clean filters monthly: Rinse HEPA and foam filters under cold water; air dry 24 hours.
  3. Clear brush roll: Cut away wrapped hair and debris with scissors.
  4. Check for clogs: Inspect hose, wand, and nozzle if suction is reduced.

CAUTION! Unplug vacuum before performing any maintenance. Do not use damaged filters.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Vacuum won’t turn onPower outlet/cordCheck outlet; ensure cord is plugged in securely.
Loss of suctionFull dust cup/clogEmpty dust cup; check hose, wand, and nozzle for blockages.
Brush roll not spinningClog/switch settingClear debris from brush roll; ensure Brush Roll switch is ON.
Vacuum tipping overFloor nozzle angleAdjust nozzle to proper upright position; ensure it is locked.
Unusual noiseForeign object in brush roll or hoseTurn off and unplug; inspect and remove any obstructions.

Reset: Unplug for 10 minutes if motor overheats.

Service: 1-800-798-7398; sharkclean.com

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