Shark NAVIGATOR LIFT-AWAY NV391 Vacuum Cleaner Manual

The Shark NAVIGATOR LIFT-AWAY NV391 is an upright vacuum cleaner featuring Lift-Away technology, Anti-Allergen Complete Seal, a HEPA filter, powered floor nozzle, and advanced swivel steering. It is designed for deep cleaning carpets, hard floors, and above-floor surfaces. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Lift-Away Mode 7. Cleaning Different Surfaces 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body, Lift-Away pod, powered floor nozzle, wand, hose, crevice tool, dusting brush, upholstery tool, HEPA filter, and storage caddy.

FeatureDescription
Lift-Away TechnologyDetachable pod for portable above-floor cleaning
Anti-Allergen Complete SealTraps 99.9% of dust and allergens inside the vacuum
HEPA FilterCaptures fine particles; washable and reusable
Powered Floor NozzleMotorized brushroll for deep carpet cleaning
Advanced Swivel SteeringManeuvers easily around furniture and obstacles
Fingertip ControlsOn/off, brushroll on/off, and suction settings
Large Capacity Dust CupEasy-empty, bagless design
LED Lights on NozzleIlluminates dark areas under furniture
Accessory StorageTools store on-board for convenience
Wand Release PedalQuickly detaches wand for above-floor cleaning

Assembly & Setup

Unpack all parts and inspect for damage. Assemble on a flat surface.

  1. Attach the handle: Insert handle into top of vacuum body until it clicks securely.
  2. Connect the hose: Attach hose end to the port on the front of the vacuum.
  3. Install the wand: Insert wand into the floor nozzle until it locks.
  4. Attach floor nozzle: Align nozzle with vacuum body and push until it clicks.
  5. Install filters: Place foam and felt filters into their slots; ensure HEPA filter is seated properly.
  6. Plug into a standard 120V AC outlet.

WARNING! Ensure vacuum is unplugged during assembly. Handle with care to avoid pinching fingers.

First-Time Use

Before first use, ensure all filters are installed and dust cup is empty.

  1. Power on: Press the power button on the handle.
  2. Select surface setting: Use brushroll switch for carpets (ON) or hard floors (OFF).
  3. Adjust suction: Use suction control slider for different pile heights.
  4. Test Lift-Away mode: Press release button to detach pod for portable cleaning.
  5. Empty dust cup: Press release button to remove and empty cup after use.

CAUTION! Do not vacuum large objects, liquids, or hot ashes. Keep hair and loose clothing away from brushroll.

Specifications

Controls and Settings

Main controls located on handle and body. Handle: Power button, suction control slider. Body: Brushroll on/off switch, Lift-Away release button, wand release pedal.

Settings: Brushroll ON for carpets (activates motorized brush); Brushroll OFF for hard floors and area rugs. Suction control adjusts power for different surfaces. Lift-Away mode detaches pod for stairs, furniture, and above-floor cleaning.

Accessory tools: Attach to wand or hose end for specialized cleaning. LED lights on nozzle illuminate when powered on.

Using Lift-Away Mode

Lift-Away mode allows portable cleaning of stairs, upholstery, and tight spaces.

  1. Detach pod: Press Lift-Away release button on back of vacuum.
  2. Remove wand: Step on wand release pedal and pull wand out.
  3. Attach tool: Connect desired tool (crevice, brush, upholstery) to wand or hose.
  4. Clean: Use handheld pod with tool for above-floor areas.
  5. Reattach: Align pod with vacuum body and push until it clicks securely.

Tip: Ensure hose is not twisted when reattaching pod to maintain suction.

Cleaning Different Surfaces

Adjust settings based on surface type for optimal cleaning.

  1. Carpets: Set brushroll ON; use high suction for deep pile.
  2. Hard floors: Set brushroll OFF to prevent scattering debris.
  3. Area rugs: Test brushroll OFF first; if needed, switch to ON with caution.
  4. Stairs: Use Lift-Away mode with appropriate tool.
  5. Upholstery: Use upholstery tool with suction only (no brushroll).
  6. Blinds and crevices: Use dusting brush or crevice tool.

WARNING! Do not use on wet surfaces. Remove large objects before vacuuming to prevent clogs.

Maintenance & Care

Regular maintenance ensures peak performance and longevity.

  1. Empty dust cup: After each use; press release button to remove and empty.
  2. Clean filters: Rinse foam and felt filters monthly; air dry completely before reinstalling.
  3. Check HEPA filter: Replace every 12-18 months or as needed.
  4. Clear brushroll: Remove hair and debris from brushroll regularly.
  5. Inspect hose and wand: Remove clogs if suction decreases.
  6. Store properly: Wrap cord around cord hooks; store in dry area.

CAUTION! Unplug vacuum before maintenance. Ensure all parts are completely dry before reassembly.

Regulatory Information

This vacuum cleaner complies with FCC Part 15 standards for Class B digital devices. It is designed for household use only. Copyright © SharkNinja Operating LLC. All trademarks are property of SharkNinja. For support, visit sharkclean.com or call 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Loss of suctionFull dust cup or clogEmpty dust cup; check hose, wand, and nozzle for blockages.
Brushroll not spinningBrushroll switch off or clogTurn brushroll ON; remove debris wrapped around brushroll.
Vacuum won't turn onPower cord or outlet issueCheck power cord connection; try different outlet; ensure power button is pressed.
Lift-Away pod not detachingRelease button not fully engagedPress release button firmly; ensure pod is aligned properly.
Unusual noiseForeign object in brushroll or motorTurn off and unplug; inspect brushroll and intake for obstructions.
OverheatingClogged filter or full dust cupClean filters; empty dust cup; allow vacuum to cool for 30 minutes.

Reset: Unplug for 30 minutes if motor overheats; restart.

Service: 1-800-798-7398; sharkclean.com

Shark NAVIGATOR LIFT-AWAY NV391 Vacuum Cleaner Manual © - All Rights Reserved 2025