Shark Matrix Vacuum Cleaner Manual

The Shark Matrix is a versatile robot vacuum and mop combo with Matrix Clean navigation, Home Mapping, self-cleaning brushroll, and smart home connectivity. It features a self-empty base, precision cleaning with Sonic Mopping, and voice control compatibility. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Connecting to Wi-Fi & App 7. Cleaning Modes 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Robot vacuum, Self-Empty Base, Charging Dock, Side Brushes, Filter, Mop Pad, Remote Control.

FeatureDescription
Matrix Clean NavigationUses grid pattern for thorough room coverage
Home MappingCreates smart map of your home for room-specific cleaning
Self-Empty BaseAutomatically empties dustbin into base for up to 30 days
Sonic MoppingVibrating mop pad for scrubbing hard floors
Self-Cleaning BrushrollAnti-hair wrap technology prevents tangles
Smart Home CompatibleWorks with Alexa and Google Assistant
SharkClean AppSchedule cleanings, set no-go zones, monitor status
Recharge & ResumeReturns to dock to recharge, then resumes cleaning
HEPA FiltrationCaptures 99.9% of dust and allergens
Multi-Surface CleaningAutomatically adjusts between carpets and hard floors

Installation & Setup

Unpack and inspect all components. Place base on level surface.

  1. Install side brushes: Snap onto bottom of robot at marked positions.
  2. Charge robot: Place on charging dock; ensure power indicator lights.
  3. Install filter: Insert HEPA filter into dustbin compartment.
  4. Prepare mop pad: Attach to mopping module for hard floor cleaning.
  5. Clear area: Remove small objects, cords, and loose rugs from floor.

WARNING! Keep base away from stairs and heat sources. Ensure charging contacts are clean.

First-Time Use

Fully charge before first cleaning (approx. 4 hours).

  1. Power on: Press CLEAN button on robot or remote.
  2. Initial mapping: Allow robot to clean entire home to create map.
  3. Set up app: Download SharkClean app, connect to Wi-Fi.
  4. Customize map: Use app to label rooms, set no-go zones.
  5. Schedule cleaning: Set daily or weekly schedules via app.

CAUTION! Do not pick up robot during mapping. Keep pets and children away during initial run.

Specifications

Controls and Settings

Robot buttons: CLEAN (start/pause), HOME (return to dock), SPOT (clean specific area). Remote: Same functions plus scheduling.

App Controls: Start/stop, select rooms, set cleaning modes, schedule, view history, set restrictions.

Cleaning Modes: Auto (automatic surface detection), Eco (quiet), Max (deep clean), Mop Only (hard floors). Mapping: Edit map, name rooms, set no-go zones, virtual walls. Settings: Suction power, mop water flow, cleaning frequency, notifications.

Connecting to Wi-Fi & App

Requires 2.4GHz Wi-Fi network and SharkClean app.

  1. Download SharkClean app from App Store or Google Play.
  2. Create account or log in.
  3. Press and hold Wi-Fi button on robot until light flashes.
  4. Follow in-app instructions to connect to your network.
  5. Name your robot and complete setup.

Tip: Ensure robot is near router during setup. Restart router if connection fails.

Cleaning Modes

Multiple modes for different cleaning needs.

  1. Auto Mode: Default setting; adjusts suction based on floor type.
  2. Eco Mode: Quiet operation with reduced suction for daily cleaning.
  3. Max Mode: Maximum suction for deep cleaning carpets.
  4. Spot Cleaning: Concentrates on 3x3 foot area for spills.
  5. Room Select: Clean specific rooms via app selection.
  6. Mop Mode: Activates mopping function with adjustable water flow.
  7. Edge Cleaning: Focuses on walls and corners.
  8. Scheduled Cleaning: Set automatic cleaning times.

WARNING! Remove mop pad before carpet cleaning. Do not use on wet surfaces.

Maintenance & Care

Regular maintenance ensures optimal performance.

ComponentFrequencyProcedure
DustbinAfter each cleaningEmpty and rinse with water
FilterEvery monthTap to remove dust; rinse every 3 months
BrushrollWeeklyRemove and clear hair/debris
Side BrushesMonthlyCheck for damage; replace if worn
SensorsWeeklyWipe with dry cloth
Charging ContactsMonthlyClean with dry cloth
Mop PadAfter each useMachine washable
WheelsMonthlyRemove wrapped hair/debris

CAUTION! Do not use robot with wet components. Allow all parts to dry completely before reassembly.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398. Wi-Fi module complies with FCC RF exposure limits. Battery: Do not disassemble or incinerate; dispose of properly.

Troubleshooting

SymptomPossible CauseCorrective Action
Robot not chargingDirty contacts, dock placementClean charging contacts; ensure dock is on level surface
Poor navigationDirty sensors, cluttered floorClean sensors; clear floor of obstacles
Weak suctionFull dustbin, clogged filterEmpty dustbin; clean or replace filter
Not connecting to appWi-Fi issues, wrong networkEnsure 2.4GHz network; restart robot and router
Brushroll not spinningTangled hair, debrisRemove brushroll and clear obstructions
Error beepsWheel stuck, sensor blockedCheck wheels for obstructions; clean sensors
Not returning to dockBlocked path, low batteryClear path to dock; manually place on charger
Mop not wettingEmpty tank, clogged nozzleFill water tank; clean mopping system

Reset: Hold CLEAN and HOME buttons for 10 seconds to factory reset.

Service: 1-800-798-7398; sharkclean.com/support

Shark Matrix Vacuum Cleaner Manual © - All Rights Reserved 2025