Shark Matrix RV2620WDUKWH Vacuum Cleaner Manual

The Shark Matrix RV2620WDUKWH is a cordless, self-emptying robot vacuum with Matrix Clean navigation, Home Mapping, and a self-cleaning brushroll. It features a Clean Base Automatic Dirt Disposal that holds up to 60 days of dirt, smart sensor navigation, Wi-Fi connectivity for app control, voice control compatibility, and multiple cleaning modes. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. What's Included 3. Setup & Installation 4. Specifications 5. Controls and Indicators 6. Using the SharkClean App 7. Cleaning Modes & Scheduling 8. Maintenance & Care 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Robot Vacuum, Clean Base Automatic Dirt Disposal, Charging Dock, Side Brushes, Filter, and User Manual.

Feature	Description
Matrix Clean Navigation	Uses grid pattern cleaning for complete floor coverage
Self-Emptying Clean Base	Automatically empties robot's dustbin into sealed bag
Home Mapping	Creates smart map of your home for room-specific cleaning
Self-Cleaning Brushroll	Anti-hair wrap technology prevents hair tangles
Wi-Fi & App Control	Control via SharkClean app on smartphone
Voice Control	Works with Amazon Alexa and Google Assistant
Multi-Surface Cleaning	Automatically adjusts suction for carpets and hard floors
Boundary Strips	Virtual no-go zones set in app
Recharge & Resume	Returns to dock to recharge, then resumes cleaning
HEPA Filtration	Captures 99.97% of dust and allergens

What's Included

Unpack and verify all components are present.

Shark Matrix Robot Vacuum (RV2620WDUKWH)
Clean Base Automatic Dirt Disposal Station
Charging Dock
2 Side Brushes (left and right)
HEPA Filter
Boundary Strips (2)
Power Adapter
User Manual & Quick Start Guide

WARNING! Keep all plastic bags away from children to prevent suffocation hazard.

Setup & Installation

Prepare your home and set up the Clean Base before first use.

Place Clean Base: Install against wall in open area, leave 3 feet clearance on sides and front.
Insert Disposal Bag: Open Clean Base lid, insert bag until it clicks.
Charge Robot: Place robot on charging dock; ensure power is connected. Full charge takes ~4 hours.
Install Side Brushes: Attach left and right brushes to bottom of robot.
Install Filter: Insert HEPA filter into dustbin compartment.
Download App: Install SharkClean app from App Store or Google Play.
Wi-Fi Setup: Follow in-app instructions to connect robot to your home Wi-Fi (2.4GHz only).

CAUTION! Ensure Clean Base is on a level surface and not in direct sunlight.

Specifications

Model: RV2620WDUKWH
Type: Cordless Self-Emptying Robot Vacuum
Navigation: Smart Sensor, Matrix Clean Technology
Dustbin Capacity: 0.2 gallons (robot), 60 days (Clean Base)
Battery: Lithium-ion, up to 120 minutes runtime
Charging Time: Approximately 4 hours
Connectivity: Wi-Fi 2.4GHz, Bluetooth
Compatibility: Amazon Alexa, Google Assistant
Filtration: HEPA Filter System
Noise Level: ≤ 65 dB (Quiet Mode)
Power Source: 100-240V AC, 50/60Hz

Controls and Indicators

Robot Top Controls: CLEAN (Start/Pause), DOCK (Return to Base), SPOT (Spot Clean), WiFi (Indicator).

Clean Base Indicators: Power (Green), Bag Full (Red), Error (Flashing).

App Controls: Start/Pause, Clean Mode (Eco, Normal, Max), Room Select, Schedule, Map Management, No-Go Zones, History.

LED Indicators: Blue (Cleaning), Green (Charging), Red (Error/Alert).

Using the SharkClean App

Create Account: Register with email in SharkClean app.
Add Device: Tap "+" and select your robot model.
Connect to Wi-Fi: Follow prompts to connect to 2.4GHz network.
Initial Mapping: Start first cleaning to create home map.
Edit Map: Name rooms, set no-go zones, adjust boundaries.
Schedule Cleaning: Set daily/weekly schedules for specific rooms or whole home.
Monitor: View cleaning history, battery status, and maintenance reminders.

Tip: For best mapping results, ensure good lighting and clear floor paths during first run.

Cleaning Modes & Scheduling

Available Modes: Eco (Quiet), Normal (Balanced), Max (Deep Clean).

Manual Clean: Press CLEAN button on robot or app.
Room-Specific Cleaning: Select rooms in app for targeted cleaning.
Spot Clean: Press SPOT button for 2-minute concentrated clean.
Schedule: Set time, frequency, and rooms in app scheduling menu.
Voice Control: "Alexa, ask Shark to start cleaning" or "Hey Google, tell Shark to dock."
Recharge & Resume: Enabled by default; robot returns to charge then completes job.

WARNING! Clear floor of cables, small objects, and fragile items before cleaning.

Maintenance & Care

Regular maintenance ensures optimal performance.

Task	Frequency	Instructions
Empty Robot Dustbin	After each cleaning	Press release button, remove and empty bin
Clean Filter	Every month	Tap out debris, rinse under water, air dry 24h
Replace Clean Base Bag	When indicator red	Open lid, remove full bag, insert new one
Clean Sensors & Charging Contacts	Monthly	Wipe with dry cloth
Clean Side Brushes	Monthly	Remove hair and debris
Clean Self-Cleaning Brushroll	Every 3 months	Remove brushroll, clear any debris
Check Wheels	Monthly	Remove wrapped hair or threads

CAUTION! Do not use robot on wet surfaces or to pick up liquids.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. ICES-003: Complies with Canadian ICES-003. Waste Electrical: Dispose of in accordance with local regulations. For support, visit sharkclean.com or contact 1-888-228-5535.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot not starting	Low battery/not docked	Ensure robot is on charger; wait for full charge.
Robot not connecting to app	Wi-Fi issues	Ensure 2.4GHz network; restart robot and router; reinstall app.
Poor navigation/getting stuck	Cluttered floor	Clear obstacles; use boundary strips; clean sensors.
Weak suction	Full dustbin/clog	Empty robot dustbin; check for blockages; clean filter.
Clean Base not emptying	Full bag/blockage	Replace bag; check hose for clogs; ensure base is powered.
Error beeps/lights	Various	Consult manual error code chart; reset robot (hold CLEAN + DOCK 10s).
Brushroll not spinning	Hair wrap	Clean brushroll; remove tangled hair.

Reset: For persistent issues, factory reset via app Settings > Robot Settings > Reset.

Service: 1-888-228-5535; sharkclean.com