Shark MATRIX ROBOT RV2620WDUK Vacuum Cleaner Manual

The Shark MATRIX ROBOT RV2620WDUK is a smart robotic vacuum and mop combo featuring Matrix Clean navigation, home mapping, self-emptying base, dual brushrolls, Sonic Mopping technology, voice control compatibility, and Wi-Fi connectivity. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using the Shark App 7. Cleaning Modes 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Robot vacuum, Self-Empty Base, Dual Brushroll System, Sonic Mopping Pad, Charging Dock, Remote Control, HEPA Filter.

Feature	Description
Matrix Clean Navigation	Uses grid pattern for complete floor coverage
Self-Empty Base	Holds up to 30 days of dirt; empties robot automatically
Dual Brushroll System	Deep cleans carpets and hard floors
Sonic Mopping Technology	2000 scrubs per minute for hard floor cleaning
Home Mapping	Creates smart map of your home for room-specific cleaning
Voice Control	Works with Alexa and Google Assistant
SharkClean App	Schedule cleanings, set no-go zones, monitor status
Recharge & Resume	Automatically returns to dock and resumes cleaning
HEPA Filtration	Captures 99.97% of dust and allergens
Boundary Strips	Magnetic strips to restrict access to certain areas

Installation & Setup

Unpack and inspect all components. Place base on level surface.

Charge the robot: Place robot on charging dock; ensure power indicator lights up.
Install brushrolls: Remove protective covers; insert brushrolls until they click.
Install filter: Place HEPA filter in dustbin compartment.
Connect base: Plug power adapter into base and wall outlet.
Prepare home: Clear floor of obstacles, cords, and small objects.

WARNING! Keep away from stairs and ledges. Ensure charging contacts are clean and dry.

First-Time Use

Power on robot; follow setup prompts.

Initial charge: Allow robot to charge fully (approx. 4 hours).
Download SharkClean App: Available on iOS and Android.
Connect to Wi-Fi: Follow app instructions to connect robot to your network.
Create home map: Start cleaning session to allow robot to map your home.
Set preferences: Schedule cleanings, name rooms, set no-go zones.

CAUTION! Do not use on wet surfaces or outdoors. Keep away from children and pets during operation.

Specifications

Model: RV2620WDUK
Type: Robotic Vacuum and Mop
Navigation: Matrix Clean with Smart Sensor
Dustbin Capacity: 0.5L (robot), 1.5L (base)
Battery: Lithium-ion, 90-minute runtime
Charging Time: 4 hours
Noise Level: 65 dB (Quiet Mode)
Connectivity: Wi-Fi 2.4GHz, Bluetooth
Compatibility: Alexa, Google Assistant, IFTTT
Power Source: 100-240V AC, 50/60Hz

Controls and Settings

Robot Controls: POWER, SPOT CLEAN, DOCK, CLEAN. Remote: POWER, MODE, SPOT, DOCK, SCHEDULE.

App Controls: Start/Stop, Schedule, Map Management, Room Select, No-Go Zones, History.

Cleaning Modes: AUTO (automatic selection), CARPET (increased suction), HARD FLOOR (gentle suction), QUIET (reduced noise), MAX (maximum power). Mopping Settings: Water flow control (Low/Medium/High), Sonic scrubbing on/off. Schedule: Daily, weekly, or custom schedules. Voice Commands: "Alexa, ask Shark to start cleaning" or "Hey Google, tell Shark to dock."

Using the Shark App

SharkClean App provides full control and monitoring.

Download and install app from App Store or Google Play.
Create account or log in.
Add device: Follow in-app instructions to connect robot.
View map: See real-time cleaning progress and coverage.
Set no-go zones: Draw areas where robot should not enter.
Schedule cleanings: Set daily or weekly cleaning times.
Check status: View battery level, filter life, error messages.

Tip: Ensure robot and phone are on same 2.4GHz Wi-Fi network for proper connectivity.

Cleaning Modes

Supports multiple cleaning modes for different surfaces.

Auto Mode: Robot automatically adjusts suction based on floor type.
Carpet Boost: Automatically increases suction on carpets.
Spot Clean: Concentrates cleaning in 3x3 foot area.
Room Select: Clean specific rooms via app selection.
Edge Clean: Focuses on cleaning along walls and edges.
Mopping Mode: Attach mopping pad and fill water tank.
Quiet Mode: Reduced noise for nighttime cleaning.
Manual Control: Use app to drive robot manually.

WARNING! Remove mopping pad before vacuuming carpets. Do not use on wet or flooded floors.

Maintenance & Care

Regular maintenance ensures optimal performance.

Component	Maintenance Frequency	Procedure
Brushrolls	Weekly	Remove and clean hair/wrap; check for wear
Filter	Monthly	Tap clean; replace every 6-12 months
Dustbin	After each use	Empty and rinse with water
Sensors	Monthly	Wipe with dry cloth
Charging Contacts	Monthly	Clean with dry cloth
Wheels	Monthly	Remove debris from wheel axles
Mopping Pad	After each use	Rinse and air dry
Water Tank	After each use	Empty and dry completely

CAUTION! Unplug base before cleaning. Do not immerse robot in water.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. ICES-003: Complies with Canadian ICES-003. Waste Electrical: Do not dispose with household waste. Recycle according to local regulations. Copyright © 2023 SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot not charging	Dirty contacts/dock issue	Clean charging contacts; ensure dock is plugged in; reposition robot
Poor suction	Full dustbin/clogged filter	Empty dustbin; clean filter; check for blockages
Robot stuck frequently	Obstacles/low furniture	Clear floor of obstacles; use boundary strips
App connection failed	Wi-Fi issues	Ensure 2.4GHz network; restart robot and router; reinstall app
Error messages	Various issues	Refer to app error code guide; reset robot
Brushroll not spinning	Hair wrap/obstruction	Clean brushroll; remove debris
Mapping failed	Low light/moving objects	Ensure adequate lighting; keep pets/people away during mapping
Mopping not working	Empty tank/clogged nozzle	Fill water tank; clean mopping pad; check water flow setting

Reset: Hold CLEAN and DOCK buttons for 10 seconds to factory reset.

Service: 1-800-798-7398; sharkclean.com/support