Shark Matrix Robot 2-i-1 Vacuum Cleaner Manual

The Shark Matrix Robot 2-i-1 is an advanced robotic vacuum and mop system featuring Matrix Grid Navigation, Sonic Mopping, Home Mapping, self-emptying base, Wi-Fi connectivity, voice control compatibility, and multi-surface cleaning. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Unpacking & Installation 3. First-Time Setup 4. Specifications 5. Controls and Indicators 6. Using the Shark App 7. Cleaning Modes & Schedules 8. Maintenance & Care 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Robot Vacuum, Self-Emptying Base, Charging Dock, Side Brushes, Filter, Mopping Pad, Remote Control.

FeatureDescription
Matrix Grid NavigationSystematic cleaning pattern for complete floor coverage
Sonic Mopping TechnologyHigh-speed scrubbing for hard floors
Self-Emptying BaseHolds up to 60 days of dirt; automatically empties robot
Home MappingCreates smart map of your home for room-specific cleaning
Wi-Fi ConnectivityControl via SharkClean app or voice assistants
Multi-Surface BrushrollCleans carpets and hard floors without switching
Boundary StripsCreate no-go zones for the robot
Recharge & ResumeAutomatically returns to dock and resumes cleaning
HEPA FiltrationCaptures 99.9% of dust and allergens
Voice ControlWorks with Alexa and Google Assistant

Unpacking & Installation

Unpack all components carefully. Place base on level surface.

  1. Remove all packaging materials from robot and base.
  2. Install side brushes: Press brushes onto the ports under the robot until they click.
  3. Place charging dock: Position against wall in open area, clear of obstacles.
  4. Connect base power: Plug the base into a standard 120V outlet.
  5. Charge robot: Place robot on dock contacts; ensure charging indicator lights.

WARNING! Keep hair, loose clothing, fingers, and feet away from brushroll and side brushes during operation or maintenance.

First-Time Setup

Fully charge robot before first use (approx. 6 hours).

  1. Power on: Press POWER button on robot or dock.
  2. Download SharkClean app: Available on iOS and Android.
  3. Connect to Wi-Fi: Follow in-app instructions to connect robot to your home network.
  4. Initial mapping run: Allow robot to clean entire home to create smart map.
  5. Set up voice control: Link with Alexa or Google Assistant in the app.

CAUTION! Ensure floor is clear of small objects, cables, and loose rugs before first run.

Specifications

Controls and Indicators

Robot Top: POWER/CLEAN button, SPOT CLEAN button, DOCK button, Wi-Fi indicator, Error indicator. Base: POWER button, EMPTY button, Status LEDs (charging/error/full).

App Controls: Start/Pause, Clean Everywhere, Room Select, Schedule, Map Management, Vacuum & Mop settings, Boundary settings.

Cleaning Modes: Eco (quiet), Normal (balanced), Max (deep clean). Mopping Settings: Low, Medium, High water flow. Scheduling: Daily/Weekly schedules by room or entire home.

Using the Shark App

SharkClean app provides full control and monitoring.

  1. Create account and add robot.
  2. View cleaning history and battery status.
  3. Edit smart map: Name rooms, create no-go zones, set cleaning order.
  4. Set schedules: Choose rooms, cleaning mode, and mopping settings.
  5. Receive notifications: Bin full, error alerts, cleaning complete.

Tip: For best mapping results, run robot with all doors open during initial mapping.

Cleaning Modes & Schedules

Supports vacuum only, mop only, or vacuum & mop simultaneously.

  1. Start cleaning: Press CLEAN on robot or app, or use voice command.
  2. Select mode: Choose Eco, Normal, or Max suction in app.
  3. Room cleaning: Select specific rooms in app for targeted cleaning.
  4. Spot cleaning: Press SPOT button for 2-minute concentrated clean.
  5. Mopping setup: Attach pad, fill tank, select water flow in app.
  6. Set schedule: Daily/weekly cleaning for specific rooms at set times.
  7. Boundary control: Use physical strips or virtual boundaries in app.

WARNING! Remove mopping pad when only vacuuming carpets. Do not use on wet surfaces.

Maintenance & Care

Regular maintenance ensures optimal performance.

TaskFrequencyInstructions
Empty dustbinAfter each runPress bin release; empty into trash
Clean filterEvery monthTap gently; rinse if needed (air dry 24h)
Clean brushrollWeeklyRemove and clear hair/debris
Clean sensorsMonthlyWipe with dry cloth
Clean side brushesMonthlyRemove and wash with water
Replace mopping padAs neededMachine washable; air dry
Clean charging contactsMonthlyWipe with dry cloth
Replace HEPA filterEvery 6-12 monthsOrder replacement parts online

CAUTION! Unplug base before maintenance. Do not use robot on wet surfaces or outdoors.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398. This device complies with Industry Canada license-exempt RSS standard(s).

Troubleshooting

SymptomPossible CauseCorrective Action
Robot not chargingPoor contact/dirty terminalsClean charging contacts; reposition on dock
Robot stuck frequentlyCluttered floor/loose cablesClear floor before run; use boundary strips
Poor suctionFull bin/clogged filterEmpty bin; clean filter and brushroll
Error lights flashingWheel/sensor obstructionCheck for stuck debris; clean sensors
Wi-Fi connection lostNetwork issuesRestart robot and router; reconnect in app
Base not emptying robotFull base/bin misalignedEmpty base bin; ensure robot is properly seated
Map not savingRobot moved/connection issueDo not move dock; ensure stable Wi-Fi
Mopping not workingEmpty tank/clogged nozzleFill water tank; clean mopping system

Reset: Hold DOCK and SPOT buttons for 10 seconds to factory reset.

Service: 1-800-798-7398; sharkclean.com/support

Shark Matrix Robot 2-i-1 Vacuum Cleaner Manual © - All Rights Reserved 2025