Shark MATRIX PRO UR2360S Vacuum Cleaner Manual

The Shark MATRIX PRO UR2360S is a versatile robot vacuum and mop combo with Matrix Clean Navigation, Home Mapping, Self-Empty Base, Sonic Mopping, and compatibility with the SharkClean app. It features a HEPA filtration system, dual brushrolls, and smart sensor technology for thorough cleaning on various floor types. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Unpacking & Contents 3. First-Time Setup 4. Specifications 5. Controls and Indicators 6. Using the SharkClean App 7. Cleaning Modes & Scheduling 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Robot Vacuum, Self-Empty Base, Charging Dock, Mopping Pad, Side Brushes, HEPA Filter, Dual Brushroll System.

Feature	Description
Matrix Clean Navigation	Uses grid pattern for systematic floor coverage
Self-Empty Base	Holds up to 60 days of dust and debris
Sonic Mopping	Vibrates at 1000 times per minute for scrubbing
Home Mapping	Creates a map of your home for targeted cleaning
SharkClean App	Control, schedule, and monitor cleaning from your phone
HEPA Filtration	Captures 99.97% of dust and allergens
Dual Brushrolls	One for carpets, one for hard floors
Voice Control	Works with Alexa and Google Assistant
Boundary Strips	Magnetic strips to block off areas
Recharge & Resume	Automatically returns to dock and resumes cleaning

Unpacking & Contents

Carefully unpack and verify all components are present.

Main Robot Unit: The vacuum and mop combo device.
Self-Empty Base: Station for charging and dust disposal.
Charging Dock: Plugs into base and wall outlet.
Mopping Pad & Water Tank: Attachable tank for mopping function.
Side Brushes (x2): Install on sides of robot.
HEPA Filter: Located inside dustbin.
Dual Brushrolls: Pre-installed; one for carpets, one for floors.
Power Adapter: For charging the base.
Boundary Strips: To restrict cleaning areas.

WARNING! The robot contains a lithium-ion battery. Do not puncture or expose to extreme heat.

First-Time Setup

Prepare the robot and base for initial use.

Charge the Robot: Place robot on charging dock; ensure power is connected to base. Full charge takes about 4 hours.
Install Side Brushes: Snap brushes onto the sides of the robot until they click.
Prepare Self-Empty Base: Place base against wall, clear area of obstacles (3 feet on each side, 5 feet in front).
Install App: Download SharkClean app from App Store or Google Play.
Pair Robot with App: Follow in-app instructions to connect robot to Wi-Fi.
Initial Mapping Run: Start a cleaning cycle to allow robot to map your home.

CAUTION! Ensure charging contacts on robot and dock are clean and dry.

Specifications

Model: UR2360S (Shark MATRIX PRO).
Navigation: LaserSmart sensors with home mapping.
Dustbin Capacity: 0.2 quarts (robot), 1.5 quarts (base).
Battery: Lithium-ion, up to 120 minutes runtime.
Charging Time: Approximately 4 hours.
Noise Level: ~65 dB in standard mode.
Filtration: HEPA filter, washable.
Mopping: Sonic mopping with 180mL water tank.
Connectivity: 2.4 GHz Wi-Fi, Bluetooth.
Compatibility: iOS 11.0+/Android 6.0+.
Power Source: 100-240V AC, 50/60Hz.

Controls and Indicators

Robot Top: CLEAN button, SPOT CLEAN button, DOCK button, Wi-Fi indicator. Self-Empty Base: POWER button, STATUS light, EMPTY button.

LED Indicators: Blue (charging), Solid Blue (fully charged), Flashing Blue (Wi-Fi pairing), Red (error/low battery).

App Controls: Start/Pause, Select Room, Set No-Go Zones, Adjust Suction Power (Eco, Normal, Max), Schedule Cleaning, View Cleaning History. Voice Control: "Alexa, ask Shark to start cleaning."

Using the SharkClean App

Control your robot remotely via the SharkClean app.

Download & Install: Search "SharkClean" in your app store.
Create Account: Register with email or social login.
Add Device: Tap "+", select "Robot Vacuum", follow prompts to connect to Wi-Fi.
Home Mapping: After first run, map is saved; you can label rooms.
Schedule Cleaning: Set daily or weekly schedules for specific rooms.
Manual Control: Use joystick to drive robot manually.
Notifications: Get alerts when bin is full or error occurs.

Tip: Ensure robot and phone are on same 2.4 GHz Wi-Fi network during setup.

Cleaning Modes & Scheduling

Multiple modes for customized cleaning.

Auto Mode: Robot cleans entire mapped area using Matrix pattern.
Room Select: Clean specific rooms via app.
Spot Clean: Concentrates cleaning in a 3x3 foot area.
Eco/Normal/Max: Adjust suction power for noise and efficiency.
Mopping Mode: Attach water tank and mopping pad; select mopping in app.
Scheduling: Set recurring cleanings for specific times and days.
Recharge & Resume: Enabled by default; robot returns to charge and resumes where it left off.
Boundary Control: Use magnetic strips or No-Go Zones in app to block areas.

WARNING! Do not use mopping function on carpets. Remove mopping pad for vacuum-only cycles.

Maintenance & Care

Regular maintenance ensures optimal performance.

Component	Frequency	Action
Dustbin (Robot)	After each cleaning	Empty and rinse with water; dry completely
Self-Empty Base Bag	Every 60 days (or when full)	Replace disposable bag; available from Shark
HEPA Filter	Every 3 months	Rinse under tap; air dry 24 hours before reinstalling
Brushrolls	Monthly	Remove, clear hair and debris, rinse if needed
Side Brushes	Every 6 months	Check for wear; replace if bent or damaged
Sensors & Charging Contacts	Weekly	Wipe with dry cloth
Mopping Pad & Tank	After each use	Rinse pad; empty and dry tank
Wheels	Monthly	Remove debris from wheel axles

CAUTION! Do not use robot or base with wet components. Ensure all parts are completely dry before reassembly.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to condition that device does not cause harmful interference. ICES-003 Compliance: Class B digital apparatus. Battery: Contains lithium-ion battery; dispose of properly according to local regulations. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-888-228-5531.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot not charging	Dock not powered/contacts dirty	Ensure dock is plugged in; clean charging contacts on robot and dock with dry cloth.
Robot not connecting to app	Wi-Fi issues/incorrect setup	Ensure 2.4 GHz Wi-Fi; restart robot and router; re-pair in app.
Poor cleaning performance	Full dustbin/clogged brushes	Empty dustbin; clean filter; clear brushrolls of debris.
Robot getting stuck	Obstacles/cluttered floor	Clear floor of cords, small objects; use boundary strips.
Self-Empty Base not emptying	Full bag/clog in chute	Replace bag; check for blockages in base's dust port.
Error beeps/red light	Wheel stuck/brush jammed	Check wheels and brushrolls for obstructions; restart robot.
Mopping not working	Tank not attached/empty	Ensure tank is clicked in; fill with water; select mop mode in app.

Reset: Hold CLEAN and DOCK buttons for 10 seconds to reset robot.

Service: 1-888-228-5531; sharkclean.com/support