Shark MATRIX PLUS UR2360S Vacuum Cleaner Manual

The Shark MATRIX PLUS UR2360S is a versatile 2-in-1 robot vacuum and mop with Matrix Clean navigation, Home Mapping, self-emptying base, Sonic Mopping, and compatibility with the SharkClean app. It features smart sensors, obstacle avoidance, multiple cleaning modes, and a high-efficiency filter. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using the SharkClean App 7. Cleaning Modes & Scheduling 8. Maintenance & Care 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Robot vacuum with mopping pad, Self-Empty Base, Charging Dock, Remote Control, High-Efficiency Filter, Side Brushes, and Dust Bin.

Feature	Description
Matrix Clean Navigation	Uses grid-based cleaning for complete floor coverage
Home Mapping	Creates and saves smart maps of your home
Self-Empty Base	Holds up to 30 days of dirt; automatically empties robot
Sonic Mopping	Scrubs floors at high speed for deep cleaning
SharkClean App	Control, schedule, and customize cleaning from your phone
Obstacle Avoidance	Detects and avoids common household objects
Voice Control	Works with Alexa and Google Assistant
Dual Brushroll System	Deep cleans carpets and hard floors
Recharge & Resume	Automatically returns to dock and resumes cleaning
Spot Clean	Intensively cleans a concentrated area

Installation & Setup

Unpack and inspect all contents. Place base on a level surface against a wall.

Install the Self-Empty Base: Remove protective films, plug into a standard 120V outlet.
Prepare the Robot: Attach side brushes, insert the filter, and ensure the dust bin is empty.
Charge the Robot: Place robot on the charging dock; ensure charging contacts align.
Connect to Wi-Fi: Download SharkClean app and follow in-app setup instructions.

WARNING! Keep base and robot away from stairs and heat sources. Ensure adequate clearance around the base.

First-Time Use

Power on the robot; ensure it is fully charged before first cleaning.

Initial Mapping Run: Press CLEAN on robot or app to start first cleaning for map creation.
Set Up Rooms & Zones: Use the app to label rooms and set No-Go Zones.
Select Cleaning Mode: Choose from Eco, Normal, or Max suction power.
Attach Mopping Pad: For hard floors, attach the pad and fill the water tank.

CAUTION! Remove small objects, cords, and fragile items from floor before cleaning.

Specifications

Model: Shark MATRIX PLUS UR2360S.
Type: 2-in-1 Robot Vacuum and Mop.
Navigation: Matrix Clean with Smart Sensors.
Dust Capacity: Self-Empty Base holds 30 days of dirt.
Mopping: Sonic Mopping with adjustable water flow.
Connectivity: Wi-Fi, SharkClean App, Alexa, Google Assistant.
Battery: Rechargeable lithium-ion; approx. 120 min runtime.
Filter: High-Efficiency Filter (HEPA-style).
Power Source: 120V AC, 60Hz.
Compatibility: Works on hard floors and low-to-medium pile carpets.

Controls and Settings

Access controls via physical buttons, remote, or SharkClean app. Robot Buttons: POWER, CLEAN, SPOT, DOCK.

Remote: POWER, CLEAN, SPOT, DOCK, SCHEDULE, SUCTION (Eco/Normal/Max).

App Settings: Create schedules, set No-Go Zones, select rooms, adjust suction/mop settings, view cleaning history. Robot Settings: Reset Wi-Fi, toggle voice prompts, error alerts. Base Indicator Lights: Power (solid blue), Empty Base (flashing red), Connection status.

Using the SharkClean App

Control your robot remotely via the SharkClean app (iOS/Android).

Download & Install: Search "SharkClean" in App Store or Google Play.
Create Account: Register with email or social login.
Add Device: Follow in-app instructions to connect robot to Wi-Fi.
Features: Start/stop cleaning, schedule cleanings, set restrictions, view maps, receive notifications.

Tip: Ensure robot and phone are on the same 2.4GHz Wi-Fi network during setup.

Cleaning Modes & Scheduling

Supports multiple cleaning modes for customized cleaning.

Auto Mode: Robot cleans entire mapped area using optimized path.
Room Select: Clean specific rooms via app.
Spot Clean: Robot spirals outward from a point for concentrated cleaning.
Edge Clean: Focuses on cleaning along walls and edges.
Mopping Mode: Attach pad and fill tank; select water flow (Low/Med/High).
Scheduling: Set daily or weekly cleanings via app or remote.
Recharge & Resume: Enabled by default; robot returns to charge and resumes where it left off.

WARNING! Do not use mopping function on carpets. Remove mopping pad for carpet cleaning.

Maintenance & Care

Regular maintenance ensures optimal performance.

Component	Maintenance Frequency	Instructions
Dust Bin	After each cleaning	Empty into trash; rinse if needed (air dry completely)
Filter	Every 3 months	Tap to remove dust; rinse under water (air dry 24 hrs)
Side Brushes	Every 6 months	Check for wear; replace if bent or damaged
Brushroll	Monthly	Remove and clear hair/debris; check for damage
Mopping Pad & Tank	After each use	Rinse pad; empty and dry tank to prevent mildew
Sensors & Charging Contacts	Weekly	Wipe with dry cloth
Self-Empty Base Bag	When full (approx. 30 days)	Replace with genuine Shark bag

CAUTION! Unplug base before maintenance. Do not use damaged parts.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian standards. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot not starting	Low battery/not docked	Place on charger; ensure contacts are clean.
Robot missing spots	Blocked sensors/brushes	Clean sensors; remove debris from brushes.
App not connecting	Wi-Fi issues	Restart robot & router; ensure 2.4GHz network.
Poor suction	Full dust bin/clogged filter	Empty bin; clean filter; check for blockages.
Robot not returning to dock	Obstacles/low battery	Clear path; ensure dock is powered and in open area.
Error beeps/lights	Brush stuck/wheel issue	Check for obstructions; restart robot.
Self-Empty Base not working	Full bag/clog	Replace bag; check hose for blockages.

Reset: Hold DOCK and SPOT buttons for 10 seconds to reset robot.

Service: 1-800-798-7398; sharkclean.com