Shark MATRIX PLUS 2-in-1 ROBOT RV2620WTUS Vacuum Cleaner Manual

The Shark MATRIX PLUS 2-in-1 ROBOT RV2620WTUS is an advanced robot vacuum and mop combo featuring Matrix Clean navigation, Sonic Mopping, Home Mapping, self-emptying base, voice control compatibility, and smart sensor technology. It provides powerful suction for carpets and hard floors while offering a hands-free cleaning experience. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Connecting to App & Wi-Fi 7. Cleaning Modes & Scheduling 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Robot vacuum with mopping pad attachment, Self-Empty Base, Charging Dock, Remote Control, Side Brushes, HEPA Filter, Dust Bin.

Feature	Description
Matrix Clean Navigation	Uses grid-based pattern for complete floor coverage
Sonic Mopping Technology	Vibrates to scrub floors at 100 scrubs per minute
Self-Empty Base	Holds up to 30 days of dirt; automatically empties robot bin
Home Mapping	Creates smart map of your home for room-specific cleaning
Voice Control	Works with Alexa and Google Assistant
Smart Sensor Suite	Detects and avoids obstacles, stairs, and carpets during mopping
Dual Brushroll System	PowerFins and Multi-Surface Brushroll for pet hair and debris
Recharge & Resume	Automatically returns to dock to recharge and resumes cleaning
SharkClean App	Allows scheduling, mode selection, and map viewing
HEPA Filtration	Captures 99.9% of dust and allergens

Installation & Setup

Unpack and inspect all contents. Place base on level surface against wall.

Install Side Brushes: Snap onto bottom of robot at marked slots.
Charge Robot: Place robot on charging dock; ensure power indicator lights.
Prepare Self-Empty Base: Remove bag from packaging and insert into base.
Install Mopping Pad (if using): Attach pad holder and damp mopping pad.
Connect Power: Plug base into 120V AC outlet.

WARNING! Keep base and robot away from stairs and heat sources. Ensure charging contacts are clean.

First-Time Use

Fully charge robot before first cleaning (approx. 6 hours).

Clear Floor Area: Pick up cords, small objects, and loose rugs.
Start Cleaning: Press CLEAN on robot or remote; robot will begin Matrix Clean pattern.
Map Your Home: Allow robot to complete full cleaning to generate home map.
Set Up App: Download SharkClean App, connect to Wi-Fi, and follow in-app instructions.
Adjust Settings: Use app to set no-mop zones, carpet boost, and cleaning preferences.

CAUTION! Do not pick up or move robot during initial mapping.

Specifications

Model: RV2620WTUS
Type: Robot Vacuum & Mop 2-in-1
Navigation: Matrix Clean with Smart Sensors
Suction Power: Advanced HyperVelocity suction
Mopping: Sonic Mopping, 100 scrubs/minute
Dust Capacity: Self-Empty Base holds 30 days of dirt
Battery: Rechargeable Lithium-Ion (up to 120 min runtime)
Connectivity: Wi-Fi 2.4 GHz, SharkClean App, Voice Control
Filtration: HEPA Filter with Anti-Allergen Complete Seal
Power Source: 120V AC, 60Hz

Controls and Settings

Robot Buttons: POWER, CLEAN, SPOT, DOCK. Remote: POWER, CLEAN, SPOT, DOCK, SCHEDULE, MODE (Eco/Normal/Max).

App Controls: Start/Pause, Schedule, Select Room, Set No-Go Zones, View History, Adjust Suction/Mopping Settings.

Cleaning Modes: Auto (Matrix Clean), Spot (2x2 ft area), Eco (quiet), Max (deep clean). Mopping Settings: Low/High moisture, No-Mop Zones. Scheduling: Daily/Weekly schedules via app or remote. Voice Commands: "Alexa, ask Shark to start cleaning."

Connecting to App & Wi-Fi

Requires 2.4 GHz Wi-Fi network and SharkClean App.

Download SharkClean App from Apple App Store or Google Play.
Create account or log in.
Press and hold DOCK and SPOT buttons on robot until Wi-Fi light flashes.
Follow in-app prompts to connect robot to your home network.
Name your robot and sync with voice assistants if desired.

Tip: Ensure robot is near router during setup. Restart router if connection fails.

Cleaning Modes & Scheduling

Supports automated and manual cleaning with various modes.

Auto Clean: Press CLEAN; robot uses Matrix pattern for whole floor.
Room Select: In app, choose specific room to clean.
Spot Clean: Press SPOT; robot cleans concentrated area twice.
Eco/Max Mode: Use remote or app to adjust suction power.
Mopping Mode: Attach pad, fill tank with water, select mopping in app.
Schedule: In app, set day/time for automatic cleaning.
Recharge & Resume: Enabled by default; robot resumes after charging.
Manual Control: Use directional arrows in app for spot driving.

WARNING! Remove mopping pad before vacuuming carpets. Do not use on wet floors.

Maintenance & Care

Regular maintenance ensures optimal performance.

Component	Maintenance Frequency	Instructions
Dust Bin	After each cleaning	Empty bin; rinse with water if needed (air dry completely)
HEPA Filter	Every 3 months	Tap out debris; rinse under water (air dry 24 hrs)
Side Brushes	Monthly	Remove and clean hair/debris; replace if damaged
Brushrolls	Every 2 weeks	Remove and clear hair/wrap; check for wear
Mopping Pad	After each use	Hand wash with mild detergent; air dry
Sensors & Charging Contacts	Weekly	Wipe with dry cloth
Self-Empty Base Bag	When full indicator lights	Replace bag; dispose of old bag
Wheels	Monthly	Remove debris from wheel axles

CAUTION! Unplug base before maintenance. Do not use damaged parts.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian standards. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-888-228-5531.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot not charging	Dirty contacts/dock issue	Clean robot and dock contacts; ensure dock plugged in; reposition robot.
Robot not connecting to app	Wi-Fi/network issues	Ensure 2.4 GHz network; restart robot and router; reinstall app.
Poor suction or cleaning	Full bin/clogged filter	Empty dust bin; clean filter and brushrolls; check for blockages.
Robot getting stuck	Obstacles/cluttered floor	Clear floor of cords/small objects; use virtual wall in app.
Self-empty base not working	Full bag/clog	Replace bag; check hose for clogs; ensure base is powered.
Mopping not working	Dry pad/empty tank	Dampen mopping pad; fill water tank; ensure mopping mode selected.
Error beeps/lights	Various issues	Refer to app error code; reset robot (hold CLEAN + DOCK 10 sec).

Reset: Hold CLEAN and DOCK buttons for 10 seconds to reset robot.

Service: 1-888-228-5531; sharkclean.com/support