Shark MATRIX 2400WS Series Vacuum Cleaner Manual

The Shark MATRIX 2400WS Series is a versatile 2-in-1 upright and handheld vacuum cleaner featuring DuoClean PowerFins technology, Matrix Clean navigation, self-cleaning brushroll, Anti-Hair Wrap technology, HEPA filtration, and a rechargeable lithium-ion battery. It offers multiple cleaning modes (Carpet, Hard Floor, Handheld), LED headlights, and a large dust cup capacity. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Cleaning Modes 7. Maintenance & Care 8. Battery & Charging 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body with DuoClean PowerFins brushroll, Handheld pod, Charging dock, Crevice tool, Dusting brush, Upholstery tool, and User manual.

Feature	Description
DuoClean PowerFins	Dual brushroll system for carpets and hard floors
Matrix Clean Navigation	Multi-directional cleaning pattern
Anti-Hair Wrap Technology	Prevents hair tangles on brushroll
Self-Cleaning Brushroll	Automatically removes hair wrap during use
HEPA Filtration	Captures 99.9% of dust and allergens
LED Headlights	Illuminates dark areas under furniture
2-in-1 Design	Converts from upright to handheld vacuum
Rechargeable Battery	Lithium-ion with up to 60 minutes runtime
Large Dust Cup	0.8-quart capacity, easy-empty design
Charging Dock	Stores and charges vacuum when not in use

Assembly & Setup

Unpack and inspect all contents. Place charging dock on stable surface near power outlet.

Assemble main vacuum: Attach handle to vacuum body until it clicks into place.
Attach floor nozzle: Connect DuoClean PowerFins nozzle to vacuum body.
Install handheld pod: Insert pod into charging dock or attach to vacuum for storage.
Charge battery: Place vacuum on charging dock; ensure charging indicator lights up.

WARNING! Keep hair, loose clothing, and fingers away from brushroll and openings during assembly and use.

First-Time Use

Fully charge vacuum before first use (approx. 4 hours).

Power on: Press power button on handle; select cleaning mode (Carpet/Hard Floor).
Adjust suction: Use power/suction control button for different surfaces.
Use Matrix Clean: Move vacuum in forward/backward and side-to-side motions.
Convert to handheld: Press release button to detach pod; attach desired tool.

CAUTION! Do not use on wet surfaces or to pick up liquids, burning materials, or sharp objects.

Specifications

Model: MATRIX 2400WS Series.
Type: Cordless 2-in-1 Upright/Handheld Vacuum.
Technology: DuoClean PowerFins, Matrix Clean, Anti-Hair Wrap.
Filtration: HEPA filter with Anti-Allergen Complete Seal.
Battery: Rechargeable lithium-ion, 60 min max runtime.
Charging Time: Approximately 4 hours.
Dust Cup Capacity: 0.8 quarts.
Weight: 10.8 lbs (upright mode).
Included Tools: Crevice tool, dusting brush, upholstery tool.
Power Source: 120V AC, 60Hz charging dock.

Controls and Settings

Main Controls: Power button, Suction control (Eco/High), Mode button (Carpet/Hard Floor), Brushroll on/off, Handheld release button.

Indicators: Battery level LED (green/amber/red), Charging indicator, Brushroll alert.

Settings: Carpet mode (activates brushroll), Hard Floor mode (brushroll off for delicate surfaces), Eco suction (extended runtime), High suction (maximum power), Brushroll on/off (for area rugs).

Cleaning Modes

Upright Mode: For floors and carpets. Handheld Mode: For above-floor cleaning.

Select upright mode: Ensure floor nozzle attached; choose Carpet or Hard Floor setting.
Use Matrix Clean: Move vacuum in overlapping forward/backward and side-to-side passes.
Switch to handheld: Press release button; detach pod; attach crevice or brush tool.
Clean upholstery/stairs: Use upholstery tool; adjust suction as needed.

Tip: Empty dust cup when full indicator appears for optimal performance.

Maintenance & Care

Regular maintenance ensures peak performance.

Empty dust cup: Press release button; empty contents into trash.
Clean filters: Rinse HEPA and pre-motor filters monthly (air dry 24 hrs).
Check brushroll: Remove debris; ensure self-cleaning function operates.
Clean sensors: Wipe charging contacts and floor sensors with dry cloth.
Store properly: Place vacuum on charging dock when not in use.

WARNING! Unplug charging dock before cleaning filters. Do not use damaged filters.

Battery & Charging

Battery: Lithium-ion, non-removable. Charging: Use included dock.

Charging Steps: Place vacuum on dock; ensure alignment; charging indicator lights red, turns green when full. Battery Care: Avoid complete discharge; store at room temperature; do not expose to extreme heat/cold.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398. Battery disposal: Recycle according to local regulations; do not dispose in household trash.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Vacuum won't turn on	Battery depleted	Place on charging dock for 4 hours; ensure proper connection.
Reduced suction	Full dust cup/clog	Empty dust cup; check hose and nozzle for blockages.
Brushroll not spinning	Hair/debris wrap	Turn off; remove debris from brushroll; ensure mode set to Carpet.
Battery not charging	Dock connection	Clean charging contacts; ensure vacuum is properly seated on dock.
Overheating	Continuous use/clog	Turn off; let cool 45 mins; check for clogs; clean filters.

Reset: Turn off; remove from dock; wait 10 seconds; place back on dock.

Service: 1-800-798-7398; sharkclean.com