Shark Matrix 2-in-1 Robot Vacuum Cleaner Manual

The Shark Matrix 2-in-1 Robot Vacuum Cleaner is a versatile cleaning device that combines powerful vacuuming with precision mopping. It features smart navigation with Matrix Grid technology for complete floor coverage, self-emptying base, Wi-Fi connectivity for app control, voice command compatibility, multiple cleaning modes, allergen capture seal, and a large-capacity dust bin. Below are key sections for safety, features, installation, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Cleaning Modes 7. Maintenance & Care 8. Smart Features 9. Safety Information 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Robot unit, Self-Emptying Base, Charging Dock, Side Brushes, Mopping Pad, Dust Bin, Filter, Remote Control.

Feature	Description
Matrix Grid Navigation	Creates systematic cleaning pattern for complete coverage
2-in-1 Vacuum & Mop	Simultaneously vacuums debris and mops hard floors
Self-Emptying Base	Automatically empties robot's dust bin into base for up to 30 days
Wi-Fi & App Control	Connect to SharkClean app for scheduling and control
Voice Control	Works with Amazon Alexa and Google Assistant
Allergen Capture Seal	Traps dust and allergens inside the sealed system
Multi-Surface Brushes	Adjusts automatically between carpets and hard floors
Boundary Strips	Virtual boundaries to restrict cleaning areas
Recharge & Resume	Automatically returns to dock and resumes cleaning
Spot Cleaning	Intensive cleaning of concentrated areas

Installation & Setup

Unpack and inspect all components. Place on stable, level surface.

Assemble charging dock: Place base against wall with 3 feet clearance on each side.
Install side brushes: Snap onto robot's underside until they click into place.
Charge robot: Place robot on charging dock; ensure charging indicators light up.
Install SharkClean app: Download from App Store or Google Play.
Connect to Wi-Fi: Follow in-app instructions to connect robot to your network.

WARNING! Keep charging dock away from stairs and heat sources. Ensure proper ventilation.

First-Time Use

Fully charge robot before first use (approximately 4 hours).

Clear floor area: Remove small objects, cords, and loose rugs.
Empty dust bin: Ensure dust bin is empty before first cleaning cycle.
Select cleaning mode: Press CLEAN button or use app to start cleaning.
Map your home: Allow robot to complete full cleaning cycle to create home map.
Set up rooms: Use app to label rooms and create cleaning schedules.

CAUTION! Do not operate robot on wet surfaces or near open water.

Specifications

Model: Shark Matrix RV2500AE
Power Source: Lithium-ion battery (3000mAh)
Run Time: Up to 120 minutes per charge
Charging Time: Approximately 4 hours
Dust Bin Capacity: 0.5 liters (robot), 1.5 liters (base)
Noise Level: 65 dB (Quiet Mode), 72 dB (Max Mode)
Wi-Fi: 2.4 GHz network required
Compatibility: iOS 11+, Android 7.0+
Weight: 7.5 lbs (robot), 12 lbs (base)
Dimensions: Robot: 13.8" diameter × 3.7" height

Controls and Settings

Robot Controls: CLEAN (start/pause), SPOT (spot cleaning), DOCK (return to base), Wi-Fi (connect).

App Controls: Start/Stop, Schedule, Select Rooms, Cleaning Modes, History, Settings.

Cleaning Modes: AUTO (smart selection), CARPET (increased suction), HARD FLOOR (with mopping), QUIET (reduced noise), MAX (maximum power). Mopping Settings: Water flow control (Low/Medium/High), Mopping pad attachment. Schedule: Daily/Weekly cleaning schedules by room. Virtual Boundaries: Create no-go zones in app.

Cleaning Modes

Multiple modes for different cleaning needs.

AUTO Mode: Automatically adjusts suction and brush roll based on floor type.
CARPET Mode: Increases suction power for deep carpet cleaning.
HARD FLOOR Mode: Optimized for hard surfaces with mopping function.
QUIET Mode: Reduced noise for nighttime or quiet hours.
MAX Mode: Maximum suction for heavy cleaning.
SPOT Cleaning: Concentrated cleaning in 3-foot diameter area.
ROOM Cleaning: Clean specific rooms selected in app.
EDGE Cleaning: Focus on edges and corners.

Tip: Use CARPET mode for rugs and MAX mode for high-traffic areas.

Maintenance & Care

Regular maintenance ensures optimal performance.

Empty dust bin: After each cleaning cycle or when full indicator lights.
Clean filter: Remove and tap gently every 2-3 weeks; replace every 3 months.
Clean brushes: Remove hair and debris from main brush weekly.
Clean sensors: Wipe cliff sensors and charging contacts monthly.
Clean side brushes: Remove and clean every month.
Clean mopping pad: Wash after each use; replace every 2-3 months.
Clean wheels: Remove debris from wheels monthly.
Base maintenance: Empty base bag when full indicator lights (every 30-60 days).

WARNING! Unplug base before performing any maintenance. Do not use water on electronic components.

Smart Features

SharkClean App: View cleaning history, set schedules, create virtual boundaries, select rooms. Voice Control: "Alexa, ask Shark to start cleaning" or "Hey Google, tell Shark to clean the kitchen." Matrix Grid Technology: Systematic back-and-forth pattern for complete coverage. Recharge & Resume: Automatically returns to charge and resumes where it left off. Self-Emptying: Empties robot's dust bin into base after each cleaning session.

Safety Information

Read all instructions before use. Keep away from children and pets during operation.

CAUTION! Do not use on wet surfaces. Keep away from stairs and drop-offs. Do not use with damaged cord or plug. Unplug when not in use for extended periods. Do not place heavy objects on robot or base.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. ICES-003 Compliance: Class B digital apparatus. Copyright © 2023 SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398. Warranty: 1-year limited warranty from date of purchase.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Robot won't start	Low battery/obstruction	Charge robot; clear obstacles from path; check power switch.
Poor cleaning performance	Full dust bin/clogged brushes	Empty dust bin; clean brushes and filter; check for blockages.
Robot gets stuck	Obstacles/cords in path	Clear area; use boundary strips; remove loose cords and rugs.
Wi-Fi connection issues	Network/router problems	Ensure 2.4 GHz network; restart router; reinstall app.
Base not emptying robot	Full base bag/alignment	Empty base bag; ensure robot is properly docked; clean sensors.
Error lights flashing	Various system errors	Consult manual error code chart; reset robot; contact support.
Mopping not working	Dry pad/water tank empty	Wet mopping pad; fill water tank; ensure pad is attached properly.

Reset: Hold CLEAN and DOCK buttons for 10 seconds to factory reset.

Service: 1-800-798-7398; sharkclean.com/support