Shark EX250 Series Vacuum Cleaner Manual

The Shark EX250 Series is a powerful upright vacuum cleaner featuring advanced cyclonic technology, a motorized brushroll for deep carpet cleaning, a lift-away pod for portable cleaning above floors, HEPA filtration, multiple attachments for versatile cleaning, and a large-capacity dust cup. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Cleaning Modes 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Upright body with lift-away pod, Motorized brushroll, HEPA filter, Dust cup, Hose, Wand, Cleaning attachments (crevice tool, dusting brush, upholstery tool).

FeatureDescription
Cyclonic TechnologyMaintains strong suction by separating dirt from air
Motorized BrushrollDeep cleans carpets and agitates embedded dirt
Lift-Away PodDetachable for portable cleaning above floors
HEPA FiltrationTraps 99.9% of dust and allergens
Large Dust CupEasy-to-empty, no bags required
Multiple AttachmentsFor stairs, furniture, crevices, and more
Power SwitchTurns vacuum on/off
Brushroll On/OffDisables brushroll for hard floors
Suction ControlAdjusts suction power for different surfaces
Cord WrapIntegrated cord storage

Assembly & Setup

Unpack and inspect all parts. Assemble before first use.

  1. Attach wand: Insert wand into upright body until it clicks.
  2. Connect hose: Attach hose to wand and pod connection points.
  3. Install attachments: Store on caddy or attach as needed.
  4. Install filters: Place HEPA filter and pre-motor filter as directed.

WARNING! Ensure vacuum is unplugged during assembly. Handle with care to avoid injury.

First-Time Use

Plug into standard electrical outlet; follow operational steps.

  1. Select cleaning mode: Choose upright or lift-away mode based on cleaning needs.
  2. Adjust settings: Set brushroll on/off and suction control for surface type.
  3. Begin cleaning: Push vacuum forward and back in slow, overlapping strokes.
  4. Empty dust cup: Press release button and empty when full or after each use.

CAUTION! Keep hair, loose clothing, and fingers away from brushroll and openings.

Specifications

Controls and Settings

Main controls located on handle and body. Handle: Power switch, Brushroll on/off, Suction control. Body: Dust cup release, Hose release, Cord wrap.

Settings: Brushroll on for carpets; off for hard floors. Suction control: High for deep cleaning, low for delicate rugs. Lift-away mode: Detach pod for above-floor cleaning.

Using Attachments

Attachments connect to wand or hose for specialized cleaning.

  1. Detach wand or hose from upright body.
  2. Select attachment: Crevice tool for tight spaces; dusting brush for surfaces; upholstery tool for furniture.
  3. Connect to wand or hose end until secure.
  4. Use in lift-away mode for optimal maneuverability.

Tip: Store attachments on provided caddy for easy access.

Cleaning Modes

Two primary modes: Upright and Lift-Away.

  1. Upright mode: For carpets and large floor areas. Use motorized brushroll for deep cleaning.
  2. Lift-Away mode: Detach pod to clean stairs, furniture, ceilings, and other above-floor areas.
  3. Switch modes: Press release button on pod to detach or reattach.
  4. Adjust settings per surface: Brushroll on for carpets, off for hard floors in upright mode.

WARNING! Do not use vacuum to pick up liquids, sharp objects, or hot ashes.

Maintenance & Care

Regular maintenance ensures optimal performance.

  1. Empty dust cup after each use.
  2. Clean filters: Rinse HEPA and pre-motor filters monthly; air dry 24 hours.
  3. Clear brushroll: Remove hair and debris regularly.
  4. Check for blockages: Inspect hose, wand, and attachments if suction decreases.

CAUTION! Unplug before maintenance. Do not use damaged filters.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. For support, visit sharkclean.com or contact 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Loss of suctionFull dust cup/clogEmpty dust cup; check hose, wand, and attachments for blockages.
Brushroll not spinningTangled debris/off settingClear brushroll of hair and debris; ensure brushroll is set to ON.
Vacuum won't turn onPower source/switchCheck outlet and power cord; ensure power switch is ON.
OverheatingClogged filter/full dust cupClean filters; empty dust cup; allow vacuum to cool for 60 minutes.
Unusual noiseForeign object in brushroll or hoseTurn off and unplug; inspect brushroll, hose, and wand for obstructions.

Reset: Unplug for 60 minutes if overheating occurs.

Service: 1-800-798-7398; sharkclean.com

Shark EX250 Series Vacuum Cleaner Manual © - All Rights Reserved 2025