Shark DuoClean HZ500UK Series Vacuum Cleaner Manual

The Shark DuoClean HZ500UK Series is a powerful corded upright vacuum cleaner featuring DuoClean technology with a soft roller for fine dust and a bristle brush for deep carpet cleaning, Anti-Allergen Complete Seal technology, LED headlights, multiple floor settings, a large-capacity dust cup, and a range of attachments for versatile cleaning. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Cleaning Modes 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body with DuoClean floorhead, Handle with controls, Dust cup with filter system, Power cord, Crevice tool, Upholstery tool, Dusting brush.

Feature	Description
DuoClean Technology	Dual-brushroll system for all floors
Anti-Allergen Complete Seal	Traps 99.9% of dust and allergens inside the vacuum
LED Headlights	Illuminates dark areas under furniture
Floor Selector Switch	Adjusts suction for carpets or hard floors
Large Capacity Dust Cup	Easy-empty, bagless design
Lift-Away Mode	Detachable pod for above-floor cleaning
POWER/SURFACE Switch	Turns vacuum on/off and selects floor type
Handle Release Pedal	Reclines handle for under-furniture cleaning
Brushroll On/Off Switch	Disengages brushroll for delicate rugs
Cord Hook	For convenient cord storage

Assembly & Setup

Unpack and inspect all parts. Assemble on a clean, flat surface.

Attach the handle: Align handle with body until it clicks into place.
Install the floorhead: Connect the hose end to the floorhead and secure.
Attach the hose: Push the hose connector into the socket on the vacuum body.
Install tools: Store crevice tool, upholstery tool, and dusting brush on the provided caddy or handle clips.
Plug into a standard electrical outlet.

WARNING! Ensure vacuum is unplugged during assembly. Keep fingers clear of moving parts.

First-Time Use

Before first use, ensure all filters are installed correctly.

Check filters: Ensure pre-motor and post-motor filters are in place.
Select floor setting: Use the switch to select "CARPET" or "HARD FLOOR".
Power on: Press the POWER button on the handle.
Begin cleaning: Push vacuum forward and back in overlapping strokes.
Empty dust cup: Press the release button to detach and empty when full.

CAUTION! Do not vacuum large objects, liquids, or hot ashes.

Specifications

Model Series: HZ500UK.
Technology: DuoClean with Anti-Allergen Complete Seal.
Power Source: Corded, 220-240V, 50Hz.
Dust Cup Capacity: 1.2 Litres.
Cord Length: 8 metres.
Floor Settings: Carpet, Hard Floor, Brushroll Off.
Attachments: Crevice Tool, Upholstery Tool, Dusting Brush.
Filters: Washable pre-motor and post-motor HEPA filter.
Warranty: 5-year limited warranty (register online).

Controls and Settings

Main controls located on the handle and body.

Handle: POWER/SURFACE switch (Off/Carpet/Hard Floor), Brushroll On/Off button, Handle release pedal.

Body: Dust cup release button, Hose release button, Cord wrap hooks.

Settings: Carpet mode (increased suction), Hard Floor mode (gentle suction with soft roller), Brushroll Off (for delicate area rugs or hard floors). Lift-Away mode: Detach the pod from the floorhead for portable cleaning.

Using Attachments

For above-floor cleaning, detach the hose and connect desired tool.

Ensure vacuum is turned off.
Press the hose release button and pull the hose from its dock.
Connect the desired tool (crevice, upholstery, dusting brush) to the end of the hose.
Turn on the vacuum using the handle switch.
After use, store tools on the provided caddy.

Tip: Use the brushroll off setting when using attachments on delicate surfaces.

Cleaning Modes

Optimise cleaning for different surfaces.

Standard Upright Mode: For carpets and large hard floors. Use handle switch to select surface.
Lift-Away Mode: Press the release button to detach the pod. Clean stairs, furniture, and ceilings.
Above-Floor Mode: With hose and attachments for detailed cleaning.
Under-Furniture Mode: Press the handle release pedal to recline handle and clean low spaces.

WARNING! Keep the vacuum, cord, and attachments away from heated surfaces.

Maintenance & Care

Regular maintenance ensures peak performance.

Empty Dust Cup: Empty after each use or when full. Press release button and empty into bin.
Clean Filters: Rinse pre-motor filter every month and post-motor HEPA filter every 3 months. Air dry for 24 hours before reinstalling.
Clear Brushroll: Turn off and unplug. Use a coin or tool to open the brushroll cover and remove hair and debris.
Check for Blockages: Inspect hose, floorhead, and attachments if suction is reduced.

CAUTION! Always unplug the vacuum before performing any maintenance.

Regulatory Information

This appliance complies with relevant EU Directives. The crossed-out wheelie bin symbol indicates separate collection is required for electrical and electronic equipment. For product registration, warranty details, and support, visit www.sharkclean.co.uk or contact Shark Customer Service at 0800 862 0453.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Vacuum won't turn on	Power cord/outlet	Check plug is securely in outlet; try a different outlet; check household fuse.
Loss of suction	Full dust cup/blockage	Empty dust cup; check and clear hose, floorhead, and tools for blockages.
Brushroll not spinning	Brushroll off mode/obstruction	Ensure brushroll is set to ON; clear any tangled hair or debris from the brushroll.
Vacuum is difficult to push	Height setting/carpet pile	Adjust floor selector to correct setting (Carpet/Hard Floor).
Dust escaping from vacuum	Filter not installed/seal	Ensure all filters are correctly installed, clean, and dry; check dust cup is sealed properly.

Reset: Unplug for 60 seconds, then plug back in.

Service: 0800 862 0453; www.sharkclean.co.uk