Shark DuoClean HZ390 Vacuum Cleaner Manual

The Shark DuoClean HZ390 is a versatile upright vacuum cleaner featuring DuoClean technology with a soft roller for large debris and a bristle brush for deep-down cleaning, Anti-Allergen Complete Seal technology, LED headlights, a large-capacity dust cup, and multiple cleaning modes. It includes a variety of attachments for above-floor cleaning. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Cleaning Modes 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Main vacuum body with DuoClean floor head, wand, dust cup, power cord, and accessory kit.

FeatureDescription
DuoClean TechnologyDual-brushroll system for all floor types
Anti-Allergen Complete SealTraps 99.9% of dust and allergens inside the vacuum
LED HeadlightsIlluminates dark areas under furniture
Large-Capacity Dust CupEasy-to-empty, bagless design
Cleaning ModesHard Floor, Carpet, and Bare Floor settings
Power CordLong-length cord with cord wrap
Accessory KitIncludes crevice tool, dusting brush, and upholstery tool
Wand ReleaseQuick-release button for above-floor cleaning
ON/OFF SwitchPowers the vacuum on and off
Brushroll ControlEngages or disengages the brushroll

Assembly & Setup

Unpack all components and inspect for damage.

  1. Attach the wand: Insert the wand into the vacuum body until it clicks into place.
  2. Attach the floor head: Connect the floor head to the wand, ensuring it locks securely.
  3. Install accessories: Store attachments on the provided caddy or dock.
  4. Plug into a standard 120V AC outlet.

WARNING! Ensure the vacuum is unplugged during assembly. Keep fingers away from moving parts.

First-Time Use

Before first use, ensure all parts are properly assembled.

  1. Select cleaning mode: Use the floor type selector (Hard Floor or Carpet).
  2. Adjust suction: Use the suction control slider if available.
  3. Turn on: Press the ON/OFF switch; LED lights will illuminate.
  4. Begin cleaning: Push vacuum forward and back in slow, overlapping strokes.
  5. Empty dust cup: Press release button to remove and empty when full.

CAUTION! Do not vacuum large objects, liquids, or hot ashes. Keep hair and loose clothing clear of brushroll.

Specifications

Controls and Settings

Main controls located on the vacuum body.

ON/OFF Switch: Powers the vacuum motor and LED lights.

Floor Selector: Switch between Hard Floor and Carpet modes.

Brushroll Control: Button to turn brushroll on/off for delicate rugs.

Suction Control: Adjusts suction power (if model includes).

Wand Release: Button to detach wand for above-floor cleaning.

Dust Cup Release: Lever to remove dust cup for emptying.

Using Attachments

For above-floor cleaning: detach wand and connect desired tool.

  1. Turn off and unplug vacuum.
  2. Press wand release button and remove wand.
  3. Attach crevice tool, dusting brush, or upholstery tool to wand end.
  4. Plug in and turn on to use.

Tip: Use the dusting brush for shelves and blinds; crevice tool for tight spaces; upholstery tool for furniture.

Cleaning Modes

Optimize cleaning for different surfaces.

  1. Hard Floor Mode: Engages soft roller for large debris on hard surfaces.
  2. Carpet Mode: Activates bristle brushroll for deep carpet cleaning.
  3. Bare Floor Mode: Brushroll off for delicate surfaces.
  4. Above-Floor Mode: Use with attachments for furniture, stairs, etc.

WARNING! Always select the correct mode for your floor type to prevent damage.

Maintenance & Care

Regular maintenance ensures optimal performance.

  1. Empty dust cup: When full or after each use.
  2. Clean filters: Rinse foam and felt filters monthly; air dry completely before reinserting.
  3. Clear brushroll: Remove hair and debris wrapped around brushroll regularly.
  4. Check for blockages: Inspect hose, wand, and floor head if suction decreases.
  5. Store properly: Wrap cord, store in a dry place.

CAUTION! Unplug before any maintenance. Do not use damaged filters.

Regulatory Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that it does not cause harmful interference. Copyright © SharkNinja Operating LLC. All trademarks are property of SharkNinja. For support, visit sharkclean.com or call 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Vacuum won't turn onPower source/switchCheck outlet; ensure ON/OFF switch is pressed; check cord for damage.
Loss of suctionFull dust cup/clogEmpty dust cup; check hose, wand, and floor head for blockages; clean filters.
Brushroll not spinningMode setting/obstructionEnsure in Carpet mode; clear debris from brushroll; check for belt damage.
Vacuum is noisyObstruction in air pathTurn off, unplug, and check for blockages in hose or attachments.
Dust cup not seating properlyMisaligned/not emptyEmpty completely; align and press until it clicks into place.

Reset: Unplug for 60 seconds, then restart.

Service: 1-800-798-7398; sharkclean.com

Shark DuoClean HZ390 Vacuum Cleaner Manual © - All Rights Reserved 2025