Shark CarpetXpert EX120 Series Vacuum Cleaner Manual

The Shark CarpetXpert EX120 Series is a high-performance upright vacuum cleaner designed for deep carpet cleaning and versatile floor care. It features DuoClean PowerFins technology, Anti-Allergen Complete Seal, LED headlights, a large-capacity dust cup, multiple cleaning modes, and a suite of specialized attachments. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Cleaning Modes & Techniques 8. Maintenance & Care 9. Regulatory Information 10. Troubleshooting

Features at a Glance

Key components: Upright vacuum body with motor, DuoClean PowerFins brushroll, LED headlights, Dust cup with release mechanism, Handle with controls, Hose and wand assembly, Attachments (crevice tool, dusting brush, upholstery tool, pet multi-tool).

FeatureDescription
DuoClean PowerFinsDual brushroll system for carpets and hard floors
Anti-Allergen Complete SealTraps 99.9% of dust and allergens inside the vacuum
LED HeadlightsIlluminates debris under furniture and in dark areas
Large Capacity Dust CupEasy-empty, bagless dust cup with washable filter
Cleaning ModesCARPET, HARD FLOOR, and MAX modes for different surfaces
Adjustable HandleLockable handle for upright storage and cleaning
POWER/SELECT ButtonTurns vacuum on/off and cycles through cleaning modes
RELEASE ButtonsFor detaching hose, wand, and dust cup
Brushroll ControlOn/Off switch for brushroll rotation (for delicate rugs)
Attachment DockStorage for tools on the vacuum body

Assembly & Setup

Unpack and inspect all contents. Assemble on a flat, stable surface.

  1. Attach the handle: Align handle with body until it clicks into place.
  2. Connect the hose and wand: Insert wand into hose end, then attach assembly to vacuum back port.
  3. Install attachments: Dock crevice tool, dusting brush, and upholstery tool onto the body.
  4. Plug into a standard 120V AC power outlet.

WARNING! Ensure vacuum is unplugged during assembly. Keep fingers clear of moving parts and brushroll.

First-Time Use

Before first cleaning, perform a quick setup check.

  1. Clear the area: Remove small objects, cords, and loose debris from the floor.
  2. Check brushroll: Ensure it rotates freely and is free of hair or thread tangles.
  3. Select mode: Press POWER/SELECT to choose CARPET mode for initial use.
  4. Adjust height: The vacuum auto-adjusts to most carpet piles; for thick rugs, lift handle slightly.
  5. Empty dust cup: After first use, empty and clean the dust cup and filter.

CAUTION! Do not vacuum wet spills, large hard objects, or hot ashes. Keep vacuum on floor level; do not pull by the cord.

Specifications

Controls and Settings

Main controls located on handle. Handle Buttons: POWER/SELECT (On/Off & mode cycle), Brushroll On/Off. Body Controls: Dust Cup Release, Hose/Wand Release, Cord Wrap hooks.

Cleaning Modes: CARPET (default, for medium-pile carpets), HARD FLOOR (reduces suction for hard surfaces), MAX (maximum suction for deep cleaning).

Settings: Brushroll can be turned off for delicate area rugs or hard floors. Handle locks upright for storage. LED lights automatically turn on when vacuum is powered.

Using Attachments

For above-floor cleaning, detach the hose and wand assembly.

  1. Turn off and unplug the vacuum.
  2. Press the hose release button on the back of the vacuum.
  3. Pull the hose and wand assembly free.
  4. Attach desired tool to the end of the wand or hose.
  5. Plug in vacuum and press POWER/SELECT to use.

Tip: Use the crevice tool for tight spaces; dusting brush for shelves and blinds; upholstery tool for sofas and curtains; pet multi-tool for pet hair on furniture.

Cleaning Modes & Techniques

Optimize cleaning based on floor type and debris.

  1. Carpets: Use CARPET mode. Make slow, overlapping forward and backward passes.
  2. Hard Floors: Use HARD FLOOR mode or turn brushroll off. Use smooth, gliding motions.
  3. Deep Cleaning: Use MAX mode for high-traffic areas or embedded dirt.
  4. Edges and Corners: Tilt vacuum slightly to engage edge cleaning channels.
  5. Under Furniture: LED lights help spot debris; low-profile design allows cleaning under most furniture.
  6. Stairs: Detach hose and wand with appropriate attachment for cleaning stairs.

WARNING! Do not run over power cords or loose objects that could damage the brushroll or motor.

Maintenance & Care

Regular maintenance ensures peak performance and longevity.

  1. Empty Dust Cup: Press release button, remove cup, and empty into trash. Do not overfill.
  2. Clean Filters: Rinse foam and felt filter under cold water every month. Air dry completely for 24 hours before reinstalling.
  3. Check and Clean Brushroll: Turn vacuum over, remove any hair or threads wrapped around brushroll.
  4. Inspect Hose and Wand: Clear any blockages with a long, flexible object.
  5. Store Properly: Wrap cord around cord hooks, dock attachments, and store upright in a dry place.

CAUTION! Always unplug vacuum before maintenance. Never use the vacuum without filters installed.

Regulatory Information

This appliance complies with FCC Part 15 Subpart B for Class B digital devices. It meets U.S. safety standards under UL 1017. Copyright © SharkNinja Operating LLC. All trademarks are property of SharkNinja. For support, visit www.sharkclean.com or contact 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Vacuum won't turn onPower cord/outletCheck plug connection; try a different outlet; ensure POWER button is pressed.
Loss of suctionFull dust cup/clogEmpty dust cup; check and clean filters; clear hose/wand/brushroll blockages.
Brushroll not spinningTangled debris/switchTurn off, unplug, and clear brushroll of hair/threads; ensure Brushroll switch is ON.
Vacuum is difficult to pushHeight setting/carpet pileLift handle slightly for thick carpets; ensure in CARPET mode; check for blockages.
Overheating or unusual smellClogged filter/blockageTurn off and unplug immediately. Let cool. Check and clean all filters; clear any blockages.
Attachments not picking upHose clog/tool connectionDetach hose and check for obstructions; ensure tools are clicked securely into place.

Reset: Unplug vacuum for 60 minutes to reset thermal protector if motor overheats.

Service: 1-800-798-7398; www.sharkclean.com. Do not attempt to repair motor or electrical parts yourself.

Shark CarpetXpert EX120 Series Vacuum Cleaner Manual © - All Rights Reserved 2025