Shark AV911S Vacuum Cleaner Manual

The Shark AV911S is a versatile robotic vacuum cleaner featuring smart navigation, powerful suction, Wi-Fi connectivity, self-cleaning brushroll, large-capacity dustbin, and compatibility with voice assistants. It includes boundary strips for zone control, automatic recharge and resume, multiple cleaning modes, and a high-efficiency filter. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Unpacking & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Operation 6. Smart Features & App Setup 7. Cleaning Modes 8. Maintenance & Care 9. Boundary Strips Usage 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Robotic vacuum unit, Charging Dock, Power Adapter, Boundary Strips, Remote Control, High-Efficiency Filter, Side Brushes.

FeatureDescription
Smart NavigationUses sensors to map rooms and avoid obstacles
Wi-Fi ConnectivityConnects to SharkClean app for scheduling and control
Self-Cleaning BrushrollReduces hair wrap for maintenance-free cleaning
Large Dustbin0.7L capacity for extended cleaning sessions
Voice ControlWorks with Amazon Alexa and Google Assistant
Boundary StripsCreates no-go zones to restrict vacuum access
Auto Recharge & ResumeReturns to dock when low on battery, then resumes cleaning
Multiple Cleaning ModesAuto, Spot, Edge, and Max modes for different needs
High-Efficiency FilterCaptures 99% of dust and allergens
Cliff SensorsPrevents falls from stairs and ledges

Unpacking & Setup

Unpack and inspect all components. Place charging dock on a level surface against a wall.

  1. Install side brushes: Snap onto the bottom of the vacuum.
  2. Charge the vacuum: Place on dock; ensure power adapter is connected.
  3. Prepare cleaning area: Remove small objects, cords, and loose rugs.
  4. Install boundary strips: Place adhesive strips to block off restricted areas.

WARNING! Keep away from water and wet surfaces. Ensure dock is in an open area with 3 feet clearance on each side.

First-Time Configuration

Power on vacuum; follow initial setup steps.

  1. Fully charge: Allow 4-6 hours for first charge (indicator turns solid).
  2. Download app: Install SharkClean from App Store or Google Play.
  3. Connect to Wi-Fi: Use app to connect vacuum to 2.4GHz network.
  4. Name your vacuum: Assign a unique name in app for voice control.
  5. Test run: Start a cleaning cycle to ensure proper navigation.

CAUTION! Do not place dock in direct sunlight or near heat sources.

Specifications

Controls and Operation

Physical Buttons: POWER, SPOT CLEAN, DOCK. Remote Control: POWER, MODE, SPOT, DOCK, SCHEDULE.

App Controls: Start/Stop, Mode selection, Scheduling, Cleaning history, Battery status.

Cleaning Modes: Auto (default navigation), Spot (concentrated 3ft area), Edge (follows walls), Max (maximum suction). Scheduling: Set daily/weekly cleaning times via app. Voice Control: Use "Alexa, ask Shark to start cleaning" or similar commands.

Smart Features & App Setup

SharkClean App: Available for iOS and Android.

  1. Create account: Register with email.
  2. Add device: Scan QR code on vacuum or manual.
  3. Connect to Wi-Fi: Ensure 2.4GHz network (not 5GHz).
  4. Set schedule: Choose days and times for automatic cleaning.
  5. View history: Check cleaning duration and area covered.
  6. Enable voice: Link to Alexa or Google Home app.

Tip: Keep app updated for latest features and improvements.

Cleaning Modes

Select mode based on cleaning needs.

  1. Auto Mode: Default; vacuum navigates entire room systematically.
  2. Spot Mode: Cleans concentrated 3-foot diameter area.
  3. Edge Mode: Focuses on walls and corners.
  4. Max Mode: Increases suction for deep cleaning (reduces battery life).
  5. Manual Control: Use app to drive vacuum to specific spots.

WARNING! Do not use on wet surfaces or to pick up liquids.

Maintenance & Care

Regular maintenance ensures optimal performance.

  1. Empty dustbin: After each cleaning cycle.
  2. Clean filter: Tap gently every week; replace every 3-6 months.
  3. Remove debris from brushroll: Check weekly for hair and strings.
  4. Clean sensors: Wipe cliff and navigation sensors with dry cloth.
  5. Check side brushes: Remove tangled hair monthly.
  6. Clean charging contacts: On dock and vacuum with dry cloth.

CAUTION! Unplug dock before cleaning. Do not wash filter; tap only.

Boundary Strips Usage

Boundary strips create no-go zones to protect delicate areas.

  1. Plan layout: Decide areas to block (e.g., pet bowls, fragile furniture).
  2. Place strips: Lay strips flat on floor; adhesive backing keeps in place.
  3. Test placement: Run vacuum to ensure it respects boundaries.
  4. Adjust if needed: Reposition strips for precise blocking.

Note: Strips are not waterproof; avoid wet areas.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian standards. Copyright © 2023 SharkNinja Operating LLC. For support, visit www.sharkclean.com or contact 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Vacuum not startingLow battery/not on dockPlace on dock to charge; ensure power outlet works.
Not connecting to Wi-FiWrong network/weak signalUse 2.4GHz network; move router closer; restart vacuum.
Poor navigationDirty sensors/cluttered areaClean sensors; clear floor of obstacles and cords.
Reduced suctionFull dustbin/clogged filterEmpty dustbin; clean filter and brushroll.
Not returning to dockBlocked path/low batteryClear path to dock; ensure dock is powered and in open area.
App not workingOutdated app/no connectionUpdate app; check phone internet; restart vacuum.

Reset: Hold POWER and DOCK buttons for 10 seconds to reset.

Service: 1-800-798-7398; www.sharkclean.com/support

Shark AV911S Vacuum Cleaner Manual © - All Rights Reserved 2025