Shark APEX DuoClean ZS362 Vacuum Cleaner Manual

The Shark APEX DuoClean ZS362 is a corded upright vacuum cleaner featuring DuoClean technology (a soft roller for fine debris and a bristle brush for carpets), Anti-Allergen Complete Seal technology with a HEPA filter, LED headlights, a large-capacity dust cup, Powered Lift-Away mode for above-floor cleaning, and various attachments (crevice tool, pet multi-tool, dusting brush). It operates on 120V AC, 60Hz. Below are key sections for safety, features, assembly, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Assembly & Setup 3. First-Time Use 4. Specifications 5. Controls and Settings 6. Using Attachments 7. Maintenance & Cleaning 8. Emptying the Dust Cup 9. Filter Care 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: DuoClean brushroll, LED headlights, dust cup with release button, handle with controls, hose, wand, and attachments.

FeatureDescription
DuoClean TechnologyDual brushrolls (soft roller + bristle brush) for floors and carpets
Anti-Allergen Complete SealSealed system with HEPA filter to trap 99.9% of dust and allergens
LED HeadlightsIlluminates debris under furniture
Powered Lift-AwayDetachable canister for above-floor cleaning with motorized brush
Large Capacity Dust CupEasy-empty, bagless dust cup
Attachments IncludedCrevice tool, pet multi-tool, dusting brush
Power/Surface SwitchSelect between carpets and hard floors
Wand Release ButtonReleases wand for extended reach
Hose AccessFor above-floor cleaning with attachments
Cord WrapIntegrated cord wrap on back of vacuum

Assembly & Setup

Unpack and inspect all parts. Assemble before first use.

  1. Attach the handle: Insert handle into body until it clicks into place.
  2. Install the wand: Insert wand into hose connector until secure.
  3. Attach hose: Connect hose to vacuum body and wand.
  4. Install filters: Ensure pre-motor and HEPA filters are correctly seated.
  5. Plug into AC power outlet.

WARNING! Ensure vacuum is unplugged during assembly. Handle with care to avoid pinching.

First-Time Use

Plug in vacuum; ensure all parts are securely connected.

  1. Select floor setting: Use Power/Surface switch (CARPET for carpets, HARD FLOOR for hard surfaces).
  2. Turn on: Press power button on handle.
  3. Adjust suction: Use suction control slider if available.
  4. For above-floor cleaning: Press Lift-Away button to detach canister.
  5. Use attachments: Connect desired tool to hose or wand.

CAUTION! Keep hair, loose clothing, and fingers away from brushroll. Do not vacuum liquids.

Specifications

Controls and Settings

Handle Controls: Power button, Suction control slider, Power/Surface switch (CARPET/HARD FLOOR). Body Controls: Lift-Away release button, Wand release button, Dust cup release button.

LED Indicators: Headlights activate automatically when vacuum is on. Filter check light may illuminate when filters need cleaning.

Settings: Use Power/Surface switch to optimize brushroll speed for floor type. Suction control adjusts airflow for delicate rugs or deep cleaning. Lift-Away mode enables portable cleaning with motorized brush.

Using Attachments

Attach tools to hose or wand for above-floor cleaning.

  1. Detach canister: Press Lift-Away button to separate from vacuum body.
  2. Select attachment: Crevice tool for tight spaces; pet multi-tool for upholstery and pet hair; dusting brush for surfaces.
  3. Connect: Insert attachment into hose or wand end until it clicks.
  4. Clean: Turn on vacuum; guide tool over surface.
  5. Return to upright: Reattach canister to vacuum body.

Tip: Store attachments on vacuum body or in included caddy for easy access.

Maintenance & Cleaning

Regular maintenance ensures optimal performance. Unplug vacuum before servicing.

  1. Check brushroll: Remove debris wrapped around brushroll monthly.
  2. Inspect hose and wand: Clear clogs if suction is reduced.
  3. Wipe exterior: Use dry cloth to clean vacuum body.
  4. Inspect wheels: Remove hair or threads.

WARNING! Do not use vacuum without filters installed. Avoid vacuuming sharp objects.

Emptying the Dust Cup

Empty dust cup when full or after each use.

  1. Turn off and unplug vacuum.
  2. Press dust cup release button to remove cup.
  3. Hold over trash; press bottom release to open door.
  4. Tap gently to remove debris.
  5. Close door; reattach dust cup until it clicks.

CAUTION! Empty dust cup outdoors or in well-ventilated area to minimize dust exposure.

Filter Care

Clean filters every 3 months for optimal performance.

  1. Unplug vacuum.
  2. Remove pre-motor filter: Open filter compartment; lift out foam and felt filters.
  3. Remove HEPA filter: Located behind dust cup; pull out gently.
  4. Tap filters over trash to remove dust. Rinse with cold water if needed; air dry completely (24 hours).
  5. Reinstall filters when completely dry.

Note: Do not use vacuum with wet filters. Replace HEPA filter every 12-18 months.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © SharkNinja Operating LLC. All trademarks are property of SharkNinja. For support, visit sharkclean.com or contact 1-800-798-7398.

Troubleshooting

SymptomPossible CauseCorrective Action
Vacuum won't turn onPower cord/outletCheck plug connection; try different outlet; ensure power switch is on.
Loss of suctionFull dust cup/clogEmpty dust cup; check hose, wand, and brushroll for clogs; clean filters.
Brushroll not spinningDebris/obstructionUnplug; remove brushroll and clear wrapped debris; ensure belt is intact.
Vacuum overheatsClogged filters/full cupTurn off; let cool; empty dust cup; clean filters; check for blockages.
LED lights not workingConnection/switchEnsure vacuum is on; check connection at head; contact support if issue persists.

Reset: Unplug for 60 seconds; plug back in.

Service: 1-800-798-7398; sharkclean.com

Shark APEX DuoClean ZS362 Vacuum Cleaner Manual © - All Rights Reserved 2025